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    Registration and Student Records Specialist - Norman, United States - The University of Oklahoma

    The University of Oklahoma
    The University of Oklahoma Norman, United States

    1 week ago

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    Description

    The OU Registrar Office is looking for a new team member in our Norman office to serve as a Registration and Student Records Specialist.

    We need someone who exhibits:

    Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe
    environment for students and families and team members, including having emotional intelligence and self-awareness.
    Transparency and thoughtfulness in communication.

    Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable, and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.

    Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

    Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

    Responsibilities Include:

    • Assist with processing grade change forms, retroactive add/drop forms and Incomplete Make-up contracts and forms
    • Serves as liaison with campus partners regarding Incomplete Make-up and Grade Change process
    • Serves as primary contact in Registrar's Office for questions pertaining to research on current and former student academic records
    • Manages Academic Records email account
    • Assists in processing transcript requests according to FERPA regulations and Registrar Office procedures
    • Answer in-coming phone calls to the Academic Records Office regarding potential complaints and needs of students, staff, faculty and public as presented
    • Provide information to faculty and students regarding policies which affect academic records, referencing university policies
    • Assists in the development, adherence, and maintenance of standards, policies, and procedures; documents business processes, office policies and procedures involved, audits documentation as needed
    • Assists with the maintenance of completed current and historical records (physically and digitally) for functional area to ensure quick retrieval of information and report
    • This position is responsible for student records management including filing, scanning and linking new and current student and purging student files
    • Primary liaison in Registrar's Office for students and institutions concerning Reverse Transfer
    • Performs all other duties as assigned
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