- Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
- Triage incoming calls to the appropriate person or department to best assist the customer
- Complete administrative tasks such as processing payments and updating information in our CarMax systems
- Understand and adhere to company policies and procedures including collection policies/laws
- High school diploma, or equivalent to 1-month related experience
- Fluent in English and Spanish
- Thrive in a high energy and fast-paced environment
- Speak and listen effectively with CarMax customers via phone or in writing
- Strong written and verbal communication skills
- Basic computer knowledge, including word processing and typing skills
- Flexible work hours with shifts that may include nights, weekends, and holidays
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
-
Assistant Service Technician
5 days ago
Parsons Roofing Company Peachtree Corners, United StatesParsons Roofing, a leading roofing company specializing in commercial roofing solutions, is seeking an enthusiastic and motivated Assistant Service Technician to join our dedicated team. This position does not require prior roofing experience, but it is preferred. This is an exce ...
-
Customer Service Assistant
4 days ago
Northern Illinois University DeKalb, United StatesPosting Detail Information · **Working Position Title** · - Customer Service Assistant (3376)**Classification** · - Customer Service Assistant**Position Number** · **Open Date** · - 04/16/2024**Close Date** · - 04/25/2024**Priority Review Date** · **Employee Class** · - Staff**Fu ...
-
Service assistant
1 week ago
Spectrum Ventures Woodstock, United StatesIn life, it's all about embarking on a journey to become the best version of our future selves. As we discover new things, we face challenges, overcome them, and grow beyond ourselves. · Join Mercedes-Benz and find the area of work where you can individually develop your talents. ...
-
beBee Handyman Rollins, MT, United States Freelance"We are in need of someone to take care of our loved one tonight in Rollins, MT.Age range of the person to be cared for · Adult · Illnesses or conditions to be aware of · They are in the hospital with mobility issues · What kind of care is needed? · Personal hygiene, attention an ...
-
Assistant Service Technician
5 days ago
Parsons Roofing Company Peachtree Corners, United States Full timeParsons Roofing, a leading roofing company specializing in commercial roofing solutions, is seeking an enthusiastic and motivated Assistant Service Technician to join our dedicated team. This position does not require prior roofing experience, but it is preferred. This is an exce ...
-
Assistant Service Manager
3 days ago
Birchstone Norcross, United StatesJob Description · Job DescriptionDescription:The Assistant Service Manager is responsible for day to day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance programs, unit and grounds inspecti ...
-
Assistant Service Technician
1 day ago
Parsons Roofing Company Peachtree Corners, United StatesJob Description · Job DescriptionParsons Roofing, a leading roofing company specializing in commercial roofing solutions, is seeking an enthusiastic and motivated Assistant Service Technician to join our dedicated team. This position does not require prior roofing experience, but ...
-
Marketing Service Assistant
6 days ago
Lucy Florveus - State Farm Agent Norcross, United StatesJob Description · Job DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Lucy Florveus - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it ...
-
Customer Service Assistant
6 days ago
CarMax Norcross, United States Full time7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092CarMax, the way your career should be Provide an iconic customer experience · As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of cu ...
-
Assistant Service Technician
5 days ago
Parsons Roofing Company Peachtree Corners, GA, United States Full timeParsons Roofing, a leading roofing company specializing in commercial roofing solutions, is seeking an enthusiastic and motivated Assistant Service Technician to join our dedicated team. This position does not require prior roofing experience, but it is preferred. This is an exce ...
-
Bilingual Customer Service Assistant
1 week ago
CarMax Norcross, United States7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092 · CarMax, the way your career should be · **Provide an iconic customer experience** · As a Customer Experience Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide ra ...
-
Bilingual Customer Service Assistant
1 week ago
CarMax Norcross, United States7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092 · CarMax, the way your career should be · **Provide an iconic customer experience** · As a Customer Experience Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide ra ...
-
Customer Service Representative
5 days ago
Brand Ex Partners Norcross, United StatesOur company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilit ...
-
Copy of Receptionist
5 days ago
Kinsmith Finance Norcross, United States**This is a Monday - Friday 8:30 am - 5:00 pm onsite position** · **About the Company**: · Legacy Four Management Solutions, Inc. is a fourth generation family owned business that provides administrative services for over 70 Kinsmith Finance consumer lending offices located in Ge ...
-
Seasonal Pet Resort Team Member
1 week ago
PetSuites Norcross, United States**Company Overview**:Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary hospitals and pet resorts.This is exciting as NVA has dedicated resources to growing our business and your role. The ...
-
Warehouse/driver
3 days ago
Access Information Management Norcross, United States**Why Access?** · - Competitive Wages - $17.50/hr · - Mon-Fri - 8:30am - 5pm · - Medical, Dental, Vision and Life insurance · - 14 days of PTO, 8 paid holidays, and 2 paid personal days · - 401K Retirement program with 3% company match, 100% vesting after 4 years · - Company Paid ...
-
Executive Assistant
5 days ago
Phoenix Chiropractic Norcross, United StatesWe are a growing Chiropractic office looking for an intelligent, upbeat team member who loves people and loves to serve others to be part of our dynamic team.We need someone with energy, enthusiasm, and intelligence. Verbal and written skills are required. We are one of the faste ...
-
Bilingual Customer Service Assistant
6 days ago
CarMax Peachtree Corners, United States7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092 · CarMax, the way your career should be · Provide an iconic customer experience · As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide ran ...
-
Dental Assistant
1 week ago
Aspen Dental Peachtree Corners, United States Full timeAt Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...
-
Human Resource Coordinator
5 days ago
Atlanta Marriott Peachtree Corners Peachtree Corners, United StatesJob Summary: · Assist and support management and the leadership team with handling and resolving Human Resources issues. · **Responsibilities**: · **QUALIFICATIONS**: · - High School diploma or equivalent is required with at least 2 years of Human Resources experience. · - Colleg ...
Bilingual Customer Service Assistant - Norcross, United States - CarMax
Description
7970 - Atlanta CEC Peachtree Parkway, Norcross, Georgia, 30092CarMax, the way your career should beProvide an iconic customer experience
As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
What you will do – Essential responsibilities
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
Qualifications and requirements
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.