- Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business.
- Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers.
- Follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
- Produce accurate and timely reports and correctly handle all cash transactions.
- Balance and audit room revenue, food and beverage revenue, banquet revenue, cashiers' reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues.
- Transmit credit card batches.
- Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours.
- Manage all internal and external hotel calls
- Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
- Responsible to know all functions to showcase the hotel and the hotel's unique story to each guest.
- Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
- Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.
- Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
- Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
- Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
- Assist with guest luggage and receive, store, and deliver both luggage and mail.
- Assist and resolve any guest billing inquiries and/or concerns.
- Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines.
- Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
- Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
- Follow scheduled shifts and follow break and lunch requirements.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Report any irregular behavior from guests in public areas and or in room.
- Ability to take initiative and handle assignments with limited supervision.
- Follow all hotel policies and procedures as outlined in the team member handbook.
- Maintain cleanliness and order of work area.
- Perform other duties as management requests to service our guests.
- High School diploma or higher
- Previous hospitality experience preferred
- Previous Opera PMS experience preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to sit or stand for extended periods of time.
- Ability to bend.
- Ability to lift, pull 40 lbs.
- Ability to communicate clearly.
- Corrected vision to normal range.
- Ability to work long hours as needed.
- Make sound judgments quickly.
- Work on multiple tasks, making appropriate progress towards deadlines.
- Able to work independently, take direction, and provide direction to others.
- Manage differing personalities within the office, the hotel, and the community.
- Maintain the highest degree of confidentiality.
- Ability to work effectively in stressful, high pressure situations.
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
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Night Audit Host The Landing - Dania Beach, United States - Mainsail Lodging & Development
Description
Job Summary:The night audit host is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this timeframe to ensure an exceptional personalized service in accordance with property, company, and brand guidelines.
Essential Functions
Education & Experience
