- Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
- Responsible to know all functions to showcase the hotel and the hotel's unique story to each guest.
- Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
- Process mobile arrivals and execute flawless service in remote check in area.
- Ability to engage and navigate high tech amenities and applications.
- Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
- Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
- Assist with guest luggage and receive, store, and deliver both luggage and mail.
- Respond to guest inquiries.
- Follow scheduled shifts and follow break and lunch requirements.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ability to take initiative and handle assignments with limited supervision.
- Follow all hotel policies and procedures as outlined in the team member handbook.
- Maintain cleanliness and order of work area.
- High School diploma or higher
- Previous hospitality experience preferred
- Previous Opera PMS experience preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to sit or stand for extended periods of time.
- Ability to bend.
- Ability to lift, pull 40 lbs.
- Ability to communicate clearly.
- Corrected vision to normal range.
- Ability to work long hours as needed.
- Make sound judgments quickly.
- Work on multiple tasks, making appropriate progress towards deadlines.
- Able to work independently, take direction, and provide direction to others.
- Manage differing personalities within the office, the hotel, and the community.
- Maintain the highest degree of confidentiality.
- Ability to work effectively in stressful, high pressure situations.
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
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Front Desk Host The Landing - Dania Beach, United States - Mainsail Lodging & Development
Description
Job Summary:We are in search of an excellent FD host for the first ever Spirit Airlines hotel/Residence in Dania Beach, Florida.
The Host will serve as the first impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience.
**Please note, Mainsail Lodging & Development is a drug-free workplace.
Essential Functions
Education & Experience