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    Quality Control Analyst - Dublin, United States - Insight Global

    Insight Global
    Insight Global Dublin, United States

    3 weeks ago

    Insight Global background
    Pharmaceutical / Bio-tech
    Description

    Must haves:

    • Quality Assurance or Quality Control background
    • Customer service
    • Excel outlook
    • Attention to detail
    • Ambitious

    Plusses:

    • Pharm tech/vet tech background FDA or operations

    Day to Day:

    • Top 3 skills needed: Attention to Detail. Pharmaceutical Knowledge, Ability to multitask.
    • Support the execution of recall management in 15 distribution centers.
    • Contribute to the proper management of product quality complaints and adverse events in accordance with company policies, directives and standard operating procedures.
    • Report process metrics relating to timeliness of complaint investigations and quality of complaint records.
    • Document and follow-up on any investigation summaries provided by supplier or manufacturer identifying root cause and any corrective actions pertaining to complaints.
    • Collaborate with the internal sales team when communicating with customers requiring customer outreach and follow-up.
    • Draft communication with suppliers and ensure follow-up with suppliers meet established workflows and service level agreements (SLA).
    • Acts as quality process subject matter expert as assigned to support continued process definition, mapping, and documentation.
    • Partners with supplier relations & procurement teams as a quality liaison to key distribution suppliers including manufacturers of company products.
    • Manages supplier-related data within the company's electronic Quality Management System (eQMS) software application.
    • Collaborate with the internal teams, Master Data, Operations, Safety, Regulatory Compliance to understand new products and system attributes needed to approve products
    • Reviews product attributes to ensure accuracy and consistency across product lines


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