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Farmington Hills

    Member Experience Associate - Farmington Hills, United States - YMCA of Metropolitan Detroit

    YMCA of Metropolitan Detroit
    YMCA of Metropolitan Detroit Farmington Hills, United States

    4 weeks ago

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    Description
    Farmington Family YMCA, 28100 Farmington Road, Farmington Hills, Michigan, United States of America ● Farmington Hills, MI, USA

    Req #1227
    Tuesday, August 22, 2023

    The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility.

    Imagine going to work knowing that what you do each day positively affects the lives of the people in your community.

    Working at the Y, you'll discover more than just a job—you'll enjoy a career with the chance to make a lasting difference in the lives of those around you.


    FIND A CAREER THAT MAKES A DIFFERENCE

    WITH A JOB AT THE Y
    Now Hiring at the Farmington Family YMCA
    YMCA Employee Benefits
    FREE Family Membership & Discounted Access to Programs
    Flexible Scheduling
    Family-friendly Work Environment
    Employee Assistance Program & Retirement Plan
    General Function
    The

    Member Experience Associate

    will be responsible


    for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

    Education/Experience/Training/Certifications
    At minimum, a high school diploma or equivalent (18+ years of age)
    Experience in customer service, preferably in a busy atmosphere, and typing knowledge
    Strong organizational and communication skills

    ,

    friendly, outgoing, accurate, neat, dependable, and a self-starter.
    Job Duties & Responsibilities
    Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
    Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
    Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
    Performs other assigned duties as directed by Supervisor
    Abilities & Skills
    Ability to participate in all physical aspects of the position.
    Ability to sit and stand from a seated position when interacting with members.
    For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (

    ).


    The YMCA of Metropolitan Detroit ("YMCA") is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all.

    The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.

    The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with
    program participants. We take any inappropriate interactions between program
    participants and with staff very seriously and will fully cooperate with
    authorities in any case of abuse.
    Farmington Family YMCA, 28100 Farmington Road, Farmington Hills, Michigan, United States of America

    #J-18808-Ljbffr
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