Jobs
>
Wixom

    Lead Experience Associate - Wixom, United States - TOCA USA

    TOCA USA
    TOCA USA Wixom, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

    What makes a TOCA Teammate? An individual that seeks to...

    • Play Hard
    • Care Deeply
    • Grow Together
    • Strive for Excellence
    • Create Awesome Experiences

    Position Overview:

    We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Lead Experience Associate. As an Lead Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role entails overseeing the guest experience in the facility, supervising team members, and maintaining a positive atmosphere. You will collaborate closely with the leadership team to uphold high standards of service, foster a welcoming environment, and address any issues that may arise. Your enthusiasm, leadership, and attention to detail will contribute to a memorable and enjoyable experience for our guests.

    Role Scope & Responsibilities:

    Guest Experience Excellence:

    • Greet guests warmly and ensure their needs are met promptly and courteously.
    • Assist guests with inquiries and provide information about our programs and services.
    • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
    • Handle guest feedback, concerns, and complaints in a professional and emphatic manner.

    Shift Supervision:

    • Lead a team of front-line team members, ensuring they are performing their duties efficiently and upholding company standards.
    • Delegate tasks and responsibilities to team members, ensuring smooth operations and optimal guest experience.
    • Provide guidance, support, and training to new and existing teammates.

    Operational Excellence:

    • Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
    • Assist in managing guest scheduling, reservations, enrollments, and events.
    • Collaborate with other departments to ensure timely and accurate service delivery.
    • Conduct daily facility walks and execute opening and closing checklists.

    Problem Solving:

    • Address and guest issues or concerns promptly and effectively, striving to exceed expectations.
    • Escalate complex issues to the leadership team as needed and provide input on possible solutions.

    Communication:

    • Maintain clear communication with teammates, providing updates on shift expectations, changes, and special requests.
    • Relay relevant information to the leadership team, including feedback from guests and teammates.
    • Able to communicate TOCA programming information to guests with a high degree of knowledge and accuracy.

    Administrative Duties:

    • Manage guest registration, waivers, and inquiries for services and events.
    • Assist in tracking attendance, collecting fees, and processing payments.
    • Prepare reports related to guest participation, feedback, and facility utilization as required.

    Training and Development:

    • Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.
    • Provide input on team training needs and contribute to the execution of training materials.

    Qualifications & Experience:

    • High school diploma or equivalent.
    • Previous customer service, hospitality, or guest relations experience.
    • Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
    • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
    • Experience in managing customer relationships and ensuring high levels of satisfaction.
    • Leadership experience or aptitude, with the ability to motivate and guide a team.
    • Problem-solving skills and the ability to remain calm under pressure.
    • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
    • Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.
    • Ability to kneel, bend, reach, climb, and stand for long durations of time.
    • Ability to move and lift equipment and supplies of 30+ pounds.

    Benefits:

    • Opportunity to lead the guest experience in a dynamic and innovative soccer training facility.
    • Contribution to the growth and development of local soccer talent and community engagement.
    • Positive and supportive team culture that values continuous improvement and excellence.

    TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Powered by JazzHR

    cSbfc60WPC

  • TOCA USA

    Guest Experience Associate

    1 week ago

    TOCA USA Wixom, United States

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the ...

  • TOCA USA

    Lead Experience Associate

    7 hours ago

    TOCA USA Wixom, United States

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the ...

  • D-BAT Atlanta

    Guest Experience Associate

    1 week ago

    D-BAT Atlanta South Lyon, United States

    At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels. · What makes a great D-BAT Teammate? An individual that is... · Passionate about sports and makin ...

  • D-BAT Atlanta

    Guest Experience Associate

    2 weeks ago

    D-BAT Atlanta South Lyon, United States

    Job Description · Job DescriptionAt D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels. · What makes a great D-BAT Teammate? An individual that is... · ...

  • JOANN Stores

    customer experience associate

    1 week ago

    JOANN Stores Bloomfield Hills, United States

    Handmade happiness starts with you The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place All Team Members drive sales through Customer Experience, Associate, ...

  • Latitude & Co

    Customer Experience Associate

    3 weeks ago

    Latitude & Co Southfield, United States Full time

    Customer Experience Associate · At our firm, we're dedicated to celebrating diversity and continually finding innovative ways to exceed the expectations of our clients and their customers. We're currently seeking a proactive and results-oriented Customer Experience Associate to s ...

  • Detroit Zoological Society

    Guest Experience Associate

    3 weeks ago

    Detroit Zoological Society Detroit, United States

    Job Description · General Description · The Guest Experience Associate is responsible for fulfilling tasks and duties related to providing a positive guest experience to visitors of the Detroit Zoo or Belle Isle Nature Center (BINC). · Principal Duties and ResponsibilitiesGreet ...

  • Detroit Zoo

    Guest Experience Associate

    7 hours ago

    Detroit Zoo Detroit, United States

    General Description · The Guest Experience Associate is responsible for fulfilling tasks and duties related to providing a positive guest experience to visitors of the Detroit Zoo or Belle Isle Nature Center (BINC). · Principal Duties and Responsibilities · * Greet guests with en ...

  • Lake Trust Credit Union

    Member Experience Associate

    3 weeks ago

    Lake Trust Credit Union Chelsea, United States

    Member Experience Associate - Washtenaw County Float · More Than A Job · Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obst ...

  • YMCA of Metropolitan Detroit

    Member Experience Associate

    2 weeks ago

    YMCA of Metropolitan Detroit Detroit, United States

    The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the p ...

  • Lake Trust Credit Union

    Member Experience Associate Virtual Teller

    3 weeks ago

    Lake Trust Credit Union Brighton, United States

    Member Experience Associate Virtual Teller - Contact Center · Brighton, MI · Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 da ...

  • SiteOne Landscape Supply

    Area Business Manager I

    3 weeks ago

    SiteOne Landscape Supply Wixom, United States Full time

    Position Overview · The Area Business Manager is a direct report of the Area Manager. In partnership with the Area Manager, the Area Business Manager will drive performance and growth for all stakeholders in the assigned area through world-class store sales and operations, as we ...

  • Qualified Staffing

    Warehouse Associate

    3 days ago

    Qualified Staffing Wixom, United States

    · Warehouse Associate - Wixom MI · As the Warehouse Associate, you will be responsible for placing materials and components into · proper storage locations to support warehouse shipping demands. Safely deliver material to manufacturing as directed by plant management. Perform da ...

  • PTG

    Sales Coordinator

    5 days ago

    PTG Wixom, United States

    The Sales Coordinator primary functions are to support the National Sales team as well as provide them with leads, so as to maximize their performance. · Responsibilities · Generate sales reports · Provide weekly tracker updates · Manage license renewals · Project updates- inte ...

  • Zobility

    Robot Engineer

    5 days ago

    Zobility Wixom, United States

    Job Description: · Strong and recent background in two of the following robots: Fanuc, ABB, or Kuka. · Able to do Advanced Programming in the two robots they have the most knowledge. Will consider candidates with strong programming with only one system as well. · Experience with ...

  • Apex Placement & Consulting

    Operations Engineer

    5 days ago

    Apex Placement & Consulting Wixom, United States

    Do you have a background in software systems but also like working with your hands? Are you looking for a job that isn't the same every day? · APEX Placement and Consulting has partnered with an exciting company in Wixom, MI looking to add an Operations Engineer to their already ...

  • Contract Professionals, Inc.

    Operations Support System Specialist

    1 day ago

    Contract Professionals, Inc. Wixom, United States

    Electronic Systems Integration Specialist · Location: Wixom, MI · Salary: $60,000 - $70,000, depending on experience · Hours: M-F 8AM-5PM · Excellent Benefits Package · Job Responsibilities: · Note: . We welcome applications from entry-level candidates and new graduates in this ...

  • The Learning Experience

    Preschool Cook

    3 weeks ago

    The Learning Experience Wixom, United States

    Benefits: Bonus based on performance · Competitive salary · Employee discounts · Flexible schedule · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Are you passionate about working with preschool children? · The Learning Experience seeks ...

  • The Boldt Company

    Executive Assistant

    3 weeks ago

    The Boldt Company Wixom, United States

    HOW YOUR ROLE FITS INTO BOLDT: · As an Executive Assistant, you will work in partnership with your assigned senior leadership member(s) to ensure that the duties of the executive are executed in an efficient and professional manner. The Executive Assistant will collaborate with a ...

  • Adecco

    Operations Engineer

    5 days ago

    Adecco Wixom, United States

    Operations Engineer · Great Company Great Job · Onsite in Wixom. Travel role for installations. · What you will do: · Integrate, install, and troubleshoot systems, including but not limited to: · Computers and all internal components · Graphics (i.e., Projectors, Monitors, CPU Ha ...