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    Operations Support Specialist - West Valley City, United States - England Logistics

    England Logistics
    England Logistics West Valley City, United States

    1 week ago

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    Description

    **Operations Support Specialist**

    **Department:** SCM - Detroit **Location:** Salt Lake City, UT

    **Title Summary**

    Operations Support Specialist

    Brian Leon, Director of Operations

    SCM

    **Overall Position Description**

    We are seeking a detail-oriented self-starter to join England Logistics Supply Chain Management Operations team. The Operations Support Specialist role combines aspects of Load Planning, Data Entry, and Invoicing job functions, reporting to the Director of Operations. The ideal candidate will consistently demonstrate a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and build strong partnerships, one employee and one customer at a time, and by working in accordance with England Logistics COACHTeam core values.

    **Essential Functions and Results Expectations**

    High level of accuracy with minimal to no errors when processing and reviewing data.

    Meets and/or exceeds deadlines set.

    Continuous improvement in position metrics

    Continuous improvement in customer service scores, as defined by leader.

    Recognized as having a positive attitude and business owner mentality within the team.

    Effective performance of all other duties, as assigned.

    **Essential Duties and Functions**

    Planning/Building of loads for various lanes as presented by customer/vendor supplier(s)

    Rate Negotiation with carriers

    Liaising with customers and foster and build relationships.

    Providing excellent customer service

    Multi-tasking to ensure smooth deliveries.

    Tracking LTL and Truckload Shipments

    Providing timely feedback on key accounts, to Account Management/Customer/Leadership via email/phone call/Teams

    Effectively manage time daily

    Provide resolution to any issues should they arise.

    Identify new revenue producing opportunities.

    Review shipments for completeness and accuracy in transportation management system

    + Includes location codes, bill to locations, item numbers, case count and weight.

    Process shipments for billing in transportation management system

    Create / add new locations in transportation management system.

    Create / add new items in transportation management system.

    Invoice export from transportation management system

    Complete invoicing review in EL Hub system

    Download 24Tracc lanes from system.

    Download 24Tracc Master Price list

    Data Entry of carrier invoices into EL Hub system

    Work Carrier Payment status inbox

    Actively engage in scheduling, planning, and facilitating an effective one-on-one with leader on a weekly of bi-weekly basis.

    **Essential Behaviors**

    Prioritization and organization

    Ability to work in a fast-paced environment and meet deadlines.

    Positive attitude

    Punctual

    High-level of accountability

    Organizational skills

    **Requirements**

    1+ years of transportation experience

    Ability to get along with multiple personalities while working in a team environment.

    Excellent customer service skills

    Strong geographical knowledge of the United States

    Adept at handling confidential information and keeping it secure.

    Upward management communication

    Analytical skills

    Strong follow-through and follow-up skills

    Demonstrated verbal, reading, and written skills.

    Exemplary customer service skills.

    Demonstrated commitment in team performance, ensuring personal reliability and integrity.

    Critical thinking skills

    Self-motivating and persistent

    Excellent email, phone, and in person communication

    Manages workload and sets appropriate priorities.

    Refocuses quickly when whirlwind items are presented.

    Skilled in Excel, Word, and other software applications

    Understanding and ownership of COACH Team attributes

    **Work Environment**

    Actively contribute to a culture based on our COACHTeam core values.

    Adhere to the EL 7 4 culture.

    Ability to work remote, during global pandemic (Workspace, Computer, Internet etc.)

    **Physical demands**

    Extended periods sitting

    Extended periods working at a computer.

    **Equal Employment Opportunity**

    We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

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