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    Specialist / it support specialist - San Francisco, CA, United States - SmartBiz Loans

    SmartBiz Loans
    SmartBiz Loans San Francisco, CA, United States

    4 weeks ago

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    Description

    Senior IT Support Specialist - San Francisco or Austin** San Francisco, CA / Information Technology / Full-Time
    No sponsorship available for this role, now or in the future. This role is a combination of on-prem and remote so proof of vaccination is required.

    Also, Python or other coding experience required for managing JAMF scripting.*
    **6 billion of capital to over 235,000 small businesses across the country, and over 50% of loans on our platform have gone to women-owned, minority, or veteran businesses.

    Senior IT Support Specialist
    Weve had a phenomenal year of growth and as a result, we are expanding the IT Support Team.

    We recently hired a Support Specialist in Austin and we are now seeking another Senior Specialist in either San Francisco or Austin.

    The mindset of this team is service and solution-oriented.

    Youll be set up for success and have an easier time transitioning onto the team if you have this experience in addition to VoIP, working in an AWS environment, and prior Helpdesk ticketing and triaging.

    Your responsibilities will vary on an as-needed basis however you should see yourself doing things ranging from configuration and maintenance, packaging and shipping equipment out to our remote workforce, providing that workforce with exceptional support, and vendor research.

    Youre a great multitasker, know how to prioritize, and youre one of those support people who makes others feel that no question is a dumb question.

    As with many other companies, we are striving to understand how to balance remote and on-site time, especially for our Support Team.

    We will collaborate with you on the percentage of time in office, versus remote.

    We do however need you to be near enough to San Francisco or Austin office that you can spend time there, at least regularly initially and then on an as-agreed-to basis moving forth.

    *Occupational note: equipment weighs between 10-30 pounds but can reach up to 50 pounds on occasion, and installations often involve gaining access to hard to reach areas such as under desks or behind equipment.* **Helpdesk experience with a ticket system such as Jira, Desk, or Zendesk

    • 5 years of macOS administration, support, and deployment
    • You strive to provide excellent customer service in a diverse environment and youre aware of the words you choose and use, both verbally and written
    • Okta, Google Workspace Administration, and Network Administration experience
    • Ability to follow company and department policies and procedures
    • You have a project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision
    • You are flexible. Clear path to an IPO and an opportunity to help us through the journey to becoming a public company
    • Opportunity to help redefine small business banking
    • 100% paid medical, dental, and vision benefits for you and your dependents
    • 100% paid life and disability insurance
    • we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you
    #
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