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Quality Coordinator - Fontana, United States - Freemen Nutra Group
1 week ago
Description
About The Company:
We are a diverse portfolio centers around ingredient solutions for the food, beverage, and functional nutrition markets. We are a leading global supplier who integrates the needs of our customers and provide start to finish product solutions. Our market intelligence and commitment to transparency have transformed the industry empowering our team, and the customers we serve. We believe that the diverse perspectives of our employees only help forge our unified voice as a company. Full of energy and drive, we are committed to continuing to reinvest in ourselves, our team, and the clients we serve.
Job Purpose:
We are seeking a Quality Coordinator to assist the Quality Systems Supervisor by supporting quality and document requests to ensure we deliver world class service to our customers while ensuring global warehouse distribution processes are in compliance with company and industry standards. As part of our team, you will accomplish this by working with cross functional teams on a daily basis to ensure high quality product deliveries and customer expectations. You will follow our internal quality management system, as well as cGMP and GLP standards. Our ideal applicant has past experience in supporting quality roles in manufacturing, research and development and/or distribution supply chain operations, or related fields.
Primary Role and Key Functions:
Understand and follow all safety policies, company policies and standard operating procedures including but not limited to current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP).
Work to support the Sales, Branded, and Premix by managing document requests in a timely manner.
Interact directly with our global Headquarters in China (Quality and Product Managers) on the document requests based on customer needs.
Provide professional and timely responses for any internal and external customers requests.
Engage proactively with Sales, Branded, Premix team, and/or customer on expected turnaround time or foreseeable delays.
Manage, and maintain orderly storage and organization of all business (core, premix, branded) documents outside and currently in the CRM system.
Proactively monitor documents expiration dates to ensure current active documents are always on file and on hand.
Coordinate Supplier questionnaires and 3rd party lab testing to meet customer needs.
Continually assess document processes and make process improvement recommendations as needed.
Organize a transparent raw material documentation system that is simple and efficient for rapid self-service when necessary.
Supporting Functions:
Quality
Collaborate with Quality team of any product or material that does not meet quality standards and of any issues or quality concerns.
Perform quality checks on products and materials according to established procedures.
Coordinate non-conforming product issues including identification, segregation, disposition, tracking of non-conforming product to minimize inventory discrepancies or to ensure they meet quality standards.
Support in articulating and implementing SOPs & quality documents for improving efficiency.
Participate in quality continuous improvement initiatives.
Assist in conducting internal department audits.
Coordinate quality desk audit and 3rd party lab testing.
Assist in investigating quality issues, OOS, CAPA.
Initiate change control communication internally and externally.
Receive and maintain equipment PM, calibration, training records, and quality records.
Review of logbooks.
Additional support includes but not limited to:
Premix
o Conduct and document bench top development trials as directed.
o Evaluate and conduct sensory testing for organoleptic characteristics for powder, tablets, capsules, gummies, liquids, etc.
o Maintaining bench top workspace clean and in operable condition.
Samples
o Work to support the Sales Team by managing sample requests in a timely manner.
o Receive, review, relabel and package samples for intended customers upon arrival to Fontana CA location.
o Prepare and package UPS/FedEx/USPS shipments and corresponding documents based on customer needs.
Provide additional support cross-functionally as assigned, including, but not limited to administrative tasks within the office.
Qualifications and Requirements:
BA/BS Degree in food science or related field preferred.
2-4 years professional experience in food, dietary supplements quality assurance, quality control, or related field.
Familiarity with FDA and cGMP and GLP standards.
Excellent organization and attention to detail.
Excellent attitude and willingness to learn.
Able to manage multiple priorities and adapt to changing priorities.
Computer software proficiency such as Word, Excel, Power Point, Outlook, Adobe, etc.
Skills, Knowledge and Experience:
Excellent written and oral communication with customers in a professional and friendly manner.
Collaborate with others and work toward common goals.
Problem Prevention and Problem-solving skills to help complete tasks efficiently and effectively.
Able to work independently with minimal assistant.
Deep passion and skill sets to drive efficiency and systemization.
Laboratory and/or R&D experience a plus.
Strong critical thinking abilities for continuous improvement.
Internally driven.
Experience with Sage ERP, Sugar CRM, DocLink, Trace Gains, SAP, Box, Survey Monkey, various AI software platforms a plus.
Physical Demands and Work Environment:
Regular business hours, although may be required to work evenings, weekends, and holidays to meet deadlines or to respond to customer complaints.
Work in a fast-paced environment and be under pressure to meet deadlines.
May be exposed to noise and dust.
Occasionally lift and/or move up to 30lbs
Department: Quality
Reports To: Quality Systems Supervisor
Job Type: Salary - Non-exempt
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Freemen Nutra Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
