Quality Assurance Manager - Atlanta, United States - Ben Hudnall MemTrust

Description

Job Description

Organization Name: Ben Hudnall Memorial Trust (BHMT)

Affiliated Organization: Kaiser Permanente

Website:

Job Title: Quality Assurance Manager

Reports to: Director of Strategic Partnerships and Program Development

Job Location: Remote (must reside within a Kaiser Permanente region: SCAL, NCAL, NW, WA, CO, GA, MAS)

Schedule: Full Time: Mon-Fri

Hours: 40 (Exempt)

Travel: Occasionally

Salary: $100,000 - $104,000

Benefits: Comprehensive benefits package including holidays, PTO, Medical/Dental Insurance, 401k, and tuition reimbursement

ABOUT OUR ORGANIZATION

The Ben Hudnall Memorial Trust (BHMT) is a Taft-Hartley Education Trust established by Kaiser Permanente and union representatives of its Alliance and Coalition represented workforce. It is dedicated to support life-long learning and its individual members' career management. As such, BHMT provides Career Counseling services and a portfolio of diverse programs to support eligible union employees at all points along their Kaiser Permanente career journey including:

• Opportunities in the areas of academics (stipend program, degree completion), certification/licensing, continuing education, IT, language, and skills competencies.
• Cohort-based curriculum through Regional and Multi-Regional Training Programs.

BHMT works closely with Kaiser Permanente's (KP) National Workforce Planning and Development Department and its Regional counterparts to constantly adapt and expand Trust offerings to meet the needs of both our management and labor union partners as well as those of the individual participant.

DESCRIPTION

The Quality Assurance Manager is a strategic role within BHMT's Program Development area, ensuring that all operations and business activities meet program review standards, internal policies, and client satisfaction benchmarks. This position involves:

• overseeing program and client experience evaluation functions, and activity-based assessments,
• monitoring and reviewing school/vendor accreditations,
• developing and implementing policies, procedures, and recommendations to ensure adherence to regulatory requirements, and
• conducting regular internal programmatic review audits to identify potential vulnerabilities and opportunities.

By fostering a culture of integrity and transparency, the Quality Assurance Manager plays an instrumental role in ensuring the quality and effectiveness of programs and processes within the organization, mitigating risks, enhancing the organization's reputation, and ensuring that BHMT operates smoothly within its regulatory framework. Their expertise not only helps in navigating complex regulatory landscapes but also is key to BHMT's ability to flex quickly and responsibly while responding to our beneficiaries' ever changing career development needs.

This role shares the responsibility with all other BHMT staff to promote and adhere to BHMT's workplace guiding principles -- Teamwork, Diversity, Service Focus, Life-Long Learning, Innovation, Integrity, Supportive, and Resilience.

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Manage and implement continuous program evaluation function:
  • Responsible for developing schedules and scope of individual program evaluations so that all BHMT client-facing programs and services are fully reviewed on a regular rotation.
  • Responsible for performing environmental scans and interviewing program management and staff; coordinating with data team to research program performance along a variety of key metrics; working with BHMT CFO/Finance Director to develop full financial impact of program; comparing actual internal controls/functions against established BHMT policies and procedures.
  • Responsible for compiling and writing report of evaluation findings. Working with program management to validate findings and creating initial recommendations for program.
  • Responsible for presenting findings and recommendations to program review board, compiling board feedback, performing any additional requested research/reporting, and producing the final report of findings and recommendations.
  • Responsible for project managing implementation of recommendations and for producing/presenting the post-evaluation Program Impact report.
• Manage and implement recommendations resulting from activity-based assessment findings:
  • Work with BHMT functional heads to review new and longitudinal findings from ongoing activity-based assessment program, the impact of the findings on and potential recommendations for day-to-day operations.
  • Consult with functional heads to ensure timely implementation of recommended solutions.
  • Ensure activity-based assessments/longitudinal findings and any resulting programmatic shifts are incorporated into the program evaluation process.
• Manage and implement continuous client experience evaluation process.
• Perform the program Risk Assessment and Risk Assessment function for BHMT:
  • Proactively identify and report potential programmatic regulatory violations to enable BHMT to take preventative measures and to protect the organization from internal policy/procedure violations.
  • Research accreditation of proposed new academic providers, and monitor current school/vendor accrediting bodies, ensuring Risk Assessment and good standing, and advising leadership on outcomes.
  • Monitor and analyze emerging processes that could impact the organization, advising leadership on Risk Assessment strategies and potential operational adjustments.
  • Collaborate with BHMT functional heads when they are creating and enforcing policies and procedures to promote a culture of Risk Assessment throughout the organization.
  • Design and deliver comprehensive Risk Assessment training programs for all business units, ensuring adherence to review recommendations and responsibilities.

JOB REQUIREMENTS

Qualifications:

• Master's degree or equivalent in business, workforce development, education administration, law, or a related discipline.
• 5+ years' experience in a related area as an individual contributor.
• Certifications such as Certified Risk Assessment & Ethics Professional (CCEP) or Certified in Healthcare Risk Assessment (CHC) preferred.
• Strong academic foundations in analytical thinking, problem-solving, and ethical judgment are essential.
• Blend of on-the-job education and healthcare experience and formal training programs in areas like quality assurance, effectiveness, regulatory risk assessment, risk management, internal audit, and corporate governance.
• Hands-on experience in developing and implementing Risk Assessment strategies, conducting audits, and leading Risk Assessment project teams is crucial.
• Continuous professional development through workshops and seminars on evolving Risk Assessment trends and regulations is also essential for staying current in the field.
• Must excel in the use of technology and must be able to become proficient with new software applications rapidly.
• Demonstrated working knowledge of database applications.
• Strong communication and presentation skills.
• Strong problem solving and critical thinking skills and ability to understand business and operational implications.

Competencies:

• Risk Assessment: Proactively identifying potential regulatory violations; take preventative measures, protecting the organization from internal policy/procedure violations.
• Policy Development: The creation and revision of policies and procedures aligning with standards and organizational goals. A meticulous approach is required to ensure policies are enforceable, clear, and effective in mitigating risk and promoting ethical practices within the organization.
• Risk Assessment Monitoring: Regular reviews and evaluations of the effectiveness of BHMT programs and services are necessary to ensure adherence to legal standards and internal policies. This involves conducting audits, identifying potential Risk Assessment risks, and working with functional heads to take corrective actions to mitigate these risks, thus protecting the organization against legal and reputational damage.
• Strong leadership: is essential for managing larger teams and influencing company-wide culture. A Manager aiming for advancement within BHMT must exhibit exceptional decision-making capabilities, ethical judgment, and the ability to drive Risk Assessment as a key component of business success.
• Ethics Management: It is the responsibility of the Quality of Assurance Manager to ensure that organizational practices not only meet legal standards but also reflect BHMT guiding principles. By implementing and overseeing policies that promote ethical behavior, they address discrepancies or violations with appropriate measures to maintain the organization's reputation and legal standing.
• Stakeholder Communication: Articulating complex regulatory frameworks and program objectives/internal functions in an understandable manner is essential for effective communication with stakeholders. It ensures that everyone, from board members to frontline employees, understands the importance of BHMT standards and their role in upholding them. This skill also involves listening to stakeholder concerns and feedback, fostering a culture of Risk Assessment and continuous improvement.

Additional BHMT Requirements:

• Demonstrated skillset in specified BHMT Critical Skills including, but not limited to Technology, Communication, Analytical and Resilience.
• Must have discretion and be skilled in dealing with sensitive, confidential, and personal information.
• Ability to function and effectively contribute to a face-to-face and virtual team environment.
• Must interface effectively with all levels and across organizational lines.
• Excellent customer service skills with the ability for excellent follow-through and attention to detail.
• Strong time management, organizational, program development, and business presentation skills, as well as oral and written communication skills.
• High level of cultural competencies and experience working with diverse groups.
• The ability to work effectively with a broad range of internal and external constituents including KP clients and management, union representatives, vendors, and staff.
• Knowledge in career development theories, program development, instructional design and adult learning strategies.
• Must be committed to continuous, life-long learning.
• Must be able to work in a Labor Management Partnership environment.

GUIDING PRINCIPLES:

Must demonstrate understanding and application of our workplace guiding principles. These are embedded in all roles and applicants must evidence their values/guiding principles as part of the application process.

• Teamwork
• Diversity
• Service Focus
• Life-Long Learning
• Innovation
• Integrity
• Supportive
• Resilience

For a detailed description of our guiding principles, visit our website at:

BHMT is a fast-paced work environment embedded within the larger corporate structure of Kaiser Permanente. The position will be remote, but employees must reside in a Kaiser Permanente region: SCAL, NCAL, NW, WA, CO, GA, or MAS.

The position is full-time with a comprehensive benefits package including paid Holidays, Paid Time Off, Medical/Dental Insurance, 401k, and tuition reimbursement.

Please send resume and cover letter demonstrating your ability to meet the above qualifications to