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    Front Desk Agent - Austin, United States - Pacific Hospitality Group

    Pacific Hospitality Group
    Pacific Hospitality Group Austin, United States

    1 week ago

    Default job background
    Description
    Join the Hotel Viata Front Office team as a Front Desk Agent. This is key position of the team who helps create a positive guest experience.


    Responsibilities:

    • Greet and welcome guests in a friendly and professional manner
    • Register guests and assign rooms, ensuring accurate and efficient checkin and checkout processes
    • Answer phone calls and provide information about hotel services, amenities, and local attractions
    • Handle guest complaints or concerns with empathy and resolve issues promptly
    • Maintain a clean and organized front desk area
    • Assist with reservations, cancellations, and modifications as needed
    • Process payments and maintain accurate records of guest transactions

    Skills:

    • Excellent communication and interpersonal skills to interact with guests and colleagues effectively
    • Strong customer service skills to provide exceptional guest experiences
    • Proficient in using phone systems, computers, and other office equipment
    • Ability to multitask and prioritize tasks in a fastpaced environment
    • Attention to detail to ensure accuracy in guest information and payment processing
    Please note that this job description is not exhaustive and additional duties may be assigned as needed.

    We are an equal opportunity employer.
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