Front Desk Agent - Austin, United States - Super 8 by Wyndham

Super 8 by Wyndham

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.

This is a great opportunity for individuals with a passion for hospitality and excellent communication skills.

Responsibilities:

Greet guests in a warm and welcoming manner
Checkin and checkout guests efficiently and accurately
Answer phone calls and respond to guest inquiries
Provide information about hotel amenities, services, and local attractions
Assist guests with reservations, changes, and cancellations
Handle guest complaints or concerns with empathy and professionalism
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure guest satisfaction
Follow hotel policies and procedures to ensure safety and security of guests

Skills:

Strong guest service skills with the ability to create a positive first impression
Proficient in operating phone systems and handling multiple calls simultaneously
Knowledge of hotel operations and procedures
Bilingual or multilingual skills are highly desirable
Excellent communication skills, both verbal and written
Exceptional phone etiquette and professional demeanor
Ability to handle difficult situations with patience and diplomacy
Strong organizational skills with attention to detail
Familiarity with hotel management software is a plus

Join our team as a Front Desk Agent and enjoy the following benefits: