Front Desk Agent - Austin, United States - Tandem Hospitality Group, LLC

Tandem Hospitality Group, LLC
Tandem Hospitality Group, LLC
Verified Company
Austin, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

FRONT DESK AGENT

JOB DESCRIPTION:


The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

The Front Desk Agent must be accurate with daily accounting procedures.

Essential hospitality standards must be used at all times:
eye contact, smile, speak first, engage in polite conversation, use the guest surname.


JOB RESPONSIBILITIES:


  • Consistently provide high level of customer service
  • Conduct preassignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Check in and out hotel guests in a confident, professional and friendly manner
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • Complete all items on appropriate checklist by end of shift
  • Follow established key control policy
  • Ensure proper credit policies are followed and verify credit limit report
  • Submit all lost & found articles accompanied by a completed lost & found report
  • Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
  • Knowledgeable of fire and emergency procedures
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
  • Monitor room availability throughout the day
  • Review daily the selling status of the hotel using yield management system
  • Performs all other duties as directed by immediate supervisor
  • Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

JOB QUALIFICATIONS:


  • High school diploma or equivalent; and six months to oneyear related experience and/or training
  • Ability to read, analyze, and interpret procedure manuals
  • Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
  • The employee must occasionally lift and/or move up to 25 pounds.
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