Card Resource Center Assistant Manager - La Habra, United States - Credit Union of Southern California

Credit Union of Southern California

Verified Company

La Habra, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We're hiring a
Card Resource Center (CRC) Assistant Manager who will assists the CRC Manager in overseeing the CRC staff and operations to ensure Members receive World Class Service.

Manages and directs the department including daily operation, recruitment, training, scheduling, evaluation and motivation of staff.

Business Hours
Monday - Friday 9:
00AM to 6:
00PM & Saturdays 9:
00AM to 1:
00PM
- _Based upon business needs, this position will require flexibility to work a varied work schedule, including weekends, during regular business hours._

This is
hybrid-remote position based in based in La Habra, CA with the opportunity to work 2 days in-office and 3 days working remote from home.

Why Work at CU SoCal?
Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other

CU SoCal is one of the fastest growing credit unions and is more than just a place to work.

It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose.

Our Culture and Values
We are a purpose driven organization. Purpose mobilizes people in a way that pursuing profits never will. Our purpose ignites passion within our team members and inspires trust from our Members. This makes a winning combination.

We are more than a place people bank. Our industry is filled with people who can count. At CU SoCal, we are people others can count on.

We work hard, play hard, and laugh along the way. We recognize that every single one of us is a valuable contributor. We have a strong culture of learning and accountability in a collaborative, team environment.

We're a team of passionate, committed professionals dedicated to the same goal
:

Build Better Lives Through Exceptional Member Experiences, Every Time.

Requirements:

Minimum Qualifications

High School Diploma or equivalent.
3+ years of Card Services knowledge. Including, but not limited to plastic card management, dispute processing / resolution, Visa / Mastercard and chargeback knowledge, network routing, Regulation Z and E and ATM operations.
2+ years of supervisory experience.
This role requires driving and must meet and maintain the following requirements

Hold a valid CA state driver's license in good standing that is not actively suspended, revoked, or restricted.
Have reliable personal transportation. Use of any means of public transportation or ridesharing services will not satisfy this requirement.
Must maintain state liability auto insurance coverage with a minimum of 100/300/100 limits on the vehicle that will be used for work.
Maintain a clean Motor Vehicle Records (MVR).

Preferred Qualifications

Associate degree or equivalent.
Experience using Springboard / Bluezone.

Skills and Abilities

Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
Keep all credit union and Member information confidential.
Establish and maintain effective business relationships with staff in other departments.
Maintain a professional appearance.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Effective communication skills including ability to prepare correspondence and reports and orally communicate technical information.
Ability to work in a fastpaced environment and prioritize tasks while servicing members and coaching/directing staff. Must be able to effectively handle multiple, simultaneous, and changing priorities.
Working knowledge of the laws governing credit union operations.
Ability to plan departmental activities (setting objectives, developing strategies, budgeting, and developing policies and procedures).

Essential Duties and Responsibilities

Coordinates and allocates resources to ensure timely and accurate completion of the department's workload. Ensures staff receives appropriate training and support to complete individual annual goals. Provides consistent coaching and evaluation of staff performance and participates in the annual evaluation process as well as conducting monthly oneonones with each team member.
Guides staff in resolving Member inquiries and directs research to resolve extraordinary situations. Ensures situations are bridged from awareness to resolutions (system fixes, SOP changes) to prevent reoccurrences. Directly handles Member issues including but not limited to speaking with Members directly and ensuring a resolution is met.
Assists the manager in developing department goals. Responsible for tracking goal progress and coaching employees surrounding goal completion. Manages the team to encourage engagement and ensure optimum performance