- Guiding newly hired employees through training curriculum and monitoring progress.
- Identify performance improvement opportunities for new and tenured agents.
- Ability to thrive in a fast-paced, high-call volume environment.
- Develop rapport quickly with team members and clientele.
- Monitor inbound/outbound appointments, internet leads, and task management prospect opportunities.
- Model professional behavior for telephone lead management.
- Foster a team environment by creating and maintaining a positive relationship with peers, clients, and general managers.
- Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
- Always comply with MW's Core Values (LOVE IT).
- Complete other duties assigned.
- At least 2-3 years of relevant experience preferred. Familiarity with automotive call center operation is not required, but helpful.
- Highly effective communication skills with a compelling phone presence.
- Strong customer service mentality.
- Warm and friendly demeanor.
- Good energy with a positive attitude.
- Proficient with Customer Relationship Management software and integrated phone systems.
- Solid verbal, written, and interpersonal communication skills are required.
- The ability to complete multiple tasks simultaneously is required.
- Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.
- Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
- Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
- Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
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Trainer, Customer Contact Center
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Great Wolf Lodge Chicago, United States**Responsibilities**: · - Develop frontline training for ongoing education through self-guided e-learning modules, instructor-led presentations, scenario based roleplay activities, job aids, and other training techniques. · - Engagingly facilitate training workshops/programs, pri ...
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Trainer, Customer Contact Center
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Great Wolf Lodge Chicago, United StatesJob Summary: The Trainer's role at Great Wolf's Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate w ...
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Trainer, Customer Contact Center
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Great Wolf Lodge Chicago, United StatesJob Summary: The Trainers role at Great Wolfs Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate wit ...
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Trainer, Customer Contact Center
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Great Wolf Lodge Chicago, United StatesJob Summary: The Trainers role at Great Wolfs Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate wit ...
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Trainer, Customer Contact Center
3 weeks ago
Great Wolf Lodge Chicago, United StatesJob Summary: The Trainer's role at Great Wolf's Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate w ...
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Seeking Retired Social Workers and Nurses
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Sapphire Solutions Hobart, United StatesThe EDEKA Group North Bavaria-Saxony-Thuringia, based in Rottendorf, is one of seven regional groups within the cooperative EDEKA network. It serves as a wholesaler and concept provider for approximately 900 retail stores under the brands "EDEKA", "E center", "MARKTKAUF", and "di ...
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Manager, Virtual Learning Center
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YMCA OF THE USA Chicago, United States**GENERAL FUNCTION** · The Manager, Virtual Learning Center is responsible for the implementation and continuous improvement of the Virtual Learning Center. The Manager will design and implement virtual learning for the national movement of YMCAs and ensure quality in all aspects ...
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Rbt Professional
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Lighthouse Autism Center Valparaiso, United States: · Are you an experienced RBT looking to let your expertise truly shine? Look no further than Lighthouse Autism Center Join our team of rockstar clinicians and embark on our structured career path while you make a meaningful impact on the lives of children with autism. · **Light ...
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Custodian
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Urschel Laboratories Chesterton, United StatesUrschel, a 100% employee-owned company, has an opening for a Custodian for our day shift operations working full-time Monday-Friday. · Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our g ...
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Corporate Pilot
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Urschel Laboratories Chesterton, United StatesUrschel, a 100% employee-owned company, has an opening for a Corporate Pilot to transport employees and customers to various U.S. destinations. · Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world ...
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Registered Nurse Trainer- South Suburbs
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CTF Illinois Tinley Park, United StatesLooking for a position where you can make a difference? CTF Illinois is seeking a RN Trainer for the South Suburbs of Chicago to provide nursing services for adults with Developmental Disabilities who reside in our CILA and Intermittent Programs. Provides nursing assessments to p ...
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Circle Knife Operator
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Urschel Laboratories Chesterton, United StatesUrschel, a 100% employee-owned company, has an opening for a Circle Knife Operator for our day shift operations working full-time Monday-Friday and may require working on Saturday based on workloads. · Urschel employee-owners design and manufacture industrial cutting equipment fo ...
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Receiving Clerk
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Urschel Laboratories Chesterton, United StatesUrschel, a 100% employee-owned company, has an opening for a Receiving Clerk & Material Handler for our day shift operations working full-time Monday-Friday and may require working on Saturday based on workloads. · Urschel employee-owners design and manufacture industrial cutting ...
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Regional Human Resources Director
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Uline Chicago, United States**Regional Human Resources Director** · **Wisconsin Distribution Center** · ** th St. Pleasant Prairie, WI 53158** · At Uline, we believe it's all about having good people and as a Regional Human Resources Director, that starts with **you**. Direct HR strategies and practices for ...
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Operations Partner, Expansion
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Site EHS Manager
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CNC Field Service Technician
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Heller Machine Tools - Michigan Chicago, United States**Essential Duties and Responsibilities**: · - Discuss and diagnose issues onsite with customer · - Request spare parts through Aftermarket Sales group · - Thoroughly document repairs on service reports · - Track and document expenses on expense reports · **Supervisory Responsibi ...
Business Development Center Trainer - Merrillville, United States - Mobility Works
Description
Job Description
Job DescriptionPosition Summary: The Client Care Center Trainer is responsible for the proficiency and success of team members in identifying and servicing the adaptive needs of MobilityWorks' clientele.
This position requires a versatile individual, capable of facilitating in-person/virtual training to client care agent roles for client engagement and product solutions.
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Essential Job Functions and Duties:
Position Qualifications and Entrance Requirements:
Physical Demands/Work Environment:
