- Responding to Inquiries: Addressing customer inquiries, questions, and concerns promptly and professionally via various communication channels such as phone, email, live chat, or social media.
- Providing Assistance: Assisting customers with product information, troubleshooting technical issues, processing orders, and providing guidance on services or policies.
- Maintaining Records: Documenting customer interactions, inquiries, complaints, and resolutions accurately in the company's database or CRM system for future reference and analysis.
- Ensuring Customer Satisfaction: Following up with customers to ensure that their issues are resolved satisfactorily and seeking feedback to continuously improve service quality.
- Adhering to Company Policies: Following company guidelines, procedures, and protocols when interacting with customers and handling sensitive information to maintain confidentiality and security.
- Continuous Learning: Keeping abreast of product updates, industry trends, and customer service best practices through training programs and self-study to enhance skills and knowledge.
- Maintaining Professionalism: Representing the company in a positive light by displaying professionalism, courtesy, patience, and a customer-centric approach in all interactions with customers.
- Customer support
- Customer Relations
- Basic Computer Skills
- Customer Relationship Management
- Telephone Etiquette
- Typing Skills Qualifications
- Years of experience: 2 years
- Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
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Customer service representative - Carrollton, United States - Randstad
Description
Are you passionate about delivering exceptional customer experiences? Are you a dedicated problem-solver with a passion for providing unparalleled customer experiences? Are you looking for a rewarding career opportunity with a company that values your skills and contributions? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Customer Service Representative in Carrollton, GA.
salary: $13 - $13.01 per hour
shift: First
work hours: 7 AM - 3:30 PM
education: High School
Responsibilities
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
