- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service at the Service Desk.
- Manage, coordinate, and implement software upgrades, patches on workstations.
- Integrate new hardware and software into existing infrastructure.
- Collaborate with other teams and team members to develop automation strategies and deployment processes.
- Develop, implement and maintain security controls and supporting documentation as required for risk management framework (RMF).
- Fault finding, analysis and of logging information for reporting of performance exceptions.
- Support security incident reporting, vulnerability assessments, and information assurance compliance scans.
- Maintain system evaluations and certifications.
- Facilitate the creation and maintenance of Identity and Device Management
- Provide platform administration for Linux based applications.
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
- Maintain best practices on managing systems and services across all environments. Requirements
- Associate or bachelor's degree in a related field, or two years of general IT experience.
- Minimum of 1-2 years of experience in a technical support role, preferably in a helpdesk or service desk environment, with at least 1 year of experience with Linux.
- CompTIA Security+ or other IAT level II certification.
- Linux+, RHCSA, LPIC or equivalent Linux computing certificate is required.
- Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
- Experience acquiring and installing software from different sources (ie: vendor tar files, repos)
- Identity and Device Management (ie: Active Directory, Kerberos, PAM, SSSD)
- Experience using Windows operating systems, Microsoft Office, and other productivity software.
- Knowledge of networking concepts (ie: VLANs & IPV6) and troubleshooting techniques.
- Strong customer service skills and ability to communicate technical information to non-technical users.
- Ability to work independently and in a team environment.
- Strong problem-solving skills. Nice to have
- Familiarity with general virtualization concepts. Experience with Nutanix is preferred.
- Understanding of SElinux
- Experience using Ansible or Puppet
- Experience using Red Hat Satellite
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Level II Linux Service Desk Technician with Security Clearance - San Francisco, United States - TENAX Technologies
Description
Job SummaryTENAX Technologies is currently seeking a Level II Linux Service Desk Technician to provide technical support at Aberdeen Proving Ground, or at Beltsville, MD.
The Linux Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues for the Army Research Lab, which operates 24/7/365.
The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users.
Key ResponsibilitiesDemonstrated knowledge of Linux:
RedHat, CentOS, Debian, etc.
Level II Linux Service Desk Technician with Security Clearance professionals in San Francisco
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Harold Moses
Sr Tech Writer