Support / Cashier Ft - Inner Sunset - San Francisco, United States - Tartine

Tartine
Tartine
Verified Company
San Francisco, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

FT - Support / Cashier - Inner Sunset

Hourly Rate:
$18.08 per hour + Tips

Job Summary

Accountable for the entire service experience inclusive of preparation, set up, execution and enhancement of steps of service and related activities.


Activities & Responsibilities
Key Responsibilities

  • Able to perform in designated stations and/or rotation as business levels dictate
  • Able to complete checklists as necessary and as directed including opening, closing and mid shift task lists
  • Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
  • Able to brew coffee, make cocktails, pour wine, run food
  • Setup & cleaning tables, set up family meal
  • Clean and sanitize doorknobs, handrails, surfaces before and after every use
  • Restock product, fold boxes, pack togo orders, fold towels
  • Manage flow and sequence of service including greeting guests, support flow of traffic lines
  • Answer phones, take orders, manage reservations
  • Promote, work, and act in a manner consistent with the mission of the Company
  • Demonstrate accurate product knowledge in all menu categories & items (savory, pastry, bread, beverage) as well as adapting and learning new items
  • Able to learn, understand and explain to guests the preparation of menu including ingredients and cooking methods
  • Able to inquire about allergies and articulate to culinary team for possible modification
  • Be able to maintain a pass rate of 75% on biweekly staff tests
  • Attend all staff trainings or communicate to management to reschedule
  • Able to follow attendance protocols
  • Timely be prepared with all mise en place required for service
  • Able to follow the company uniform policy with no variation from the rules
  • Able to display a warm and welcoming demeaner to not only guests, but to all company employees
  • Able to anticipate customers' needs and use resources available to ensure satisfaction
  • Able to work well independently and as an interactive member of a team; support colleagues whenever applicable
  • Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
  • Flexible and able to adapt to shifting stations through shift
  • Able to learn and navigate the POS system with accuracy to ensure guests orders arrive timely and correctly
  • Able to politely and professionally troubleshoot guest service issues and correct the issue immediately to ensure guest satisfaction
  • Able to learn and handle multiple online ordering platforms and inhouse guests simultaneously and proficiently without error
  • Follow policies and procedures
  • Able to perform duties as directed by management

Tools & Technology (examples in parentheses)

  • Blenders, grinders, slicers
  • Coffee equipment
  • Bar tools (mixers, strainers, etc)
  • Use of trays
  • Food safety labeling systems
  • Phone system
  • Online ordering systems
  • Point of sale terminal (toast)
  • Word and excel

Minimum Qualifications

  • Able to read, comprehend and understand operation standards, recipes and communicate information verbally and in writing to guests and customers
  • Knowledge of service and food and beverage
  • Preferable at least three years of frontofthehouse operations
  • Basic knowledge of dining room and service procedures and functions
  • Basic mathematical skills (able to use calculator, cash register)
  • Able to learn how to handle money and operate a pointofsale system
  • Able to work in a standing position for long periods of time (the entire shift)
  • Able to sit for prolonged periods of time when necessary
  • Able to work in a fastpaced environment while managing multiple deadlines in a high stress environment
  • Must be able to be remain calm under pressure and maintain a positive attitude

AAP / EEO Statement
Tartine is an equal opportunity employer.
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