Intake Diversion Specialist - Seattle, United States - Mary's Place Seattle

Mary's Place Seattle Seattle, United States

1 month ago

Show more Collapse job

Description

:
We are seeking a passionate, outgoing, responsible, and experienced professional to join our Intake Team.

The ideal candidate will be a self-motivated individual who is a creative problem solver.

As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line.

Other responsibilities include, conducting basic assessments to determine families' shelter and referral needs and helping families identify potential housing solutions through a diversion conversation.

The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible.

This is a full-time, non-exempt position. The hourly rate is $25.00/ DOE .

Schedule for this position is:
Monday - Friday 8:00 a.m. - 4:30 p.m.

Key Responsibilities
Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary
Listen and collect information in a compassionate and trauma-informed manner
Respond effectively to callers, utilizing active listening skills, thorough assessment and problem-solving techniques
Administer screening tool to assess needs and determine eligibility for services
Ensure documentation for each call is complete and accurate, including tracking financial assistance
Enter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systems
Utilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisis
Utilize clinical skills to rank families based on vulnerability
Provide referrals as needed and connect callers with various services
Assist in coordinating daily internal shelter placement
Maintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callers
Maintain confidentiality regarding clients, personnel and other internal affairs of Mary's Place
Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements
Contact former Mary's Place families to conduct quantitative surveys; accurately track and record data
Participate in regular staff and team meetings
Ensure all responsibilities are carried out and enforce Mary's Place rules and policies

Requirements:
Skills/Qualifications Required

High school equivalency required, college degree preferred; or equivalent experience
1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management
Experience working with homeless population strongly desired
Experience with Microsoft Office and Microsoft 365 applications
Highly organized and attentive to detail, with excellent time management skills
Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone
Demonstrates sincere concern, caring and desire to provide excellent service to families in need
Strong communication (listening, speaking and conversing) and documentation skills
Basic knowledge of Housing First and Diversion principles desired
Demonstrated problem solving, conflict mediation and crisis management skills
Ability to work both as a part of a collaborative team and independently to manage tasks and deadlines
Familiarity with HMIS data system and community resources for families experiencing homelessness preferred
Demonstrated ability to learn new data systems quickly
Ability to speak, read, write and understand English
Commitment to racial equity and social justice
Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders
Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions
Ability to set appropriate professional boundaries and maintain professional and calm demeanor and positive attitude, even under stressful conditions
Physical Requirements
Ability to converse with and listen to people in many different settings
Ability to use a computer and telephone, as well as other standard office equipment
Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required
Travel to program sites and meetings outside the site and around the county is necessary
Ability to work in an environment where there may be animals present, including dogs

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result.

Details
In addition, Mary's Place offers the following benefits to full-time staff:

Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
Unlimited use ORCA pass for a small deduction per pay period
10 days paid time off (PTO) each calendar year (accrued by pay period)
10 days of sick time each calendar year (accrued by pay period)

10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st).

Prorated based on date of hire for first year of employment.
Employee Assistance Program

Mary's Place is an Equal Opportunity Employer.

PI77d372e032a

We have other current jobs related to this field that you can find below

Diversion Specialist

1 week ago

Vision House Seattle, United States

Job Type · Full-time · Description · Job Summary: The purpose of this position is to provide resources and social services navigation support to families and individuals that are in unstable housing or unhoused. The goal is that people using our diversion services can identify ...
Diversity, Equity, and Inclusion Specialist

5 days ago

Delta Dental of Washington Seattle, United States

Are you passionate about creating a workplace where employees from all backgrounds can thrive? The Corporate DEI Specialist will support and implement programs that directly impact company culture, processes, and equity-focused reporting to cultivate a workplace that is inclusive ...
Diversion Specialist

3 weeks ago

Vision House Renton, United States

Job Type · Full-time · Description · Job Summary: · The purpose of this position is to provide resources and social services navigation support to families and individuals that are in unstable housing or unhoused. The goal is that people using our diversion services can ident ...
Production specialist in the electronics sector

3 weeks ago

Eclipse Enterprises King City, United States

Production Specialist in the field of electronics/mechatronics/microtechnology (m/f/d) Shift Leader Berlin Full-time Permanent We are looking for a motivated and experienced shift leader for our manufacturing company in King City. As a shift leader, you will be responsible for th ...
Sr. Accounts Receivable Coordinator

3 weeks ago

Experis Seattle, United States

Our client, is seeking a Accounts Receivable Specialist to join their team. As a Accounts Receivable Specialist, you will be part of the department and supporting the team. · Job Title: Accounts Receivable Specialist · Location: Seattle WA · What's the Job? · Invoicing customers ...
Wellness Program Specialist

3 days ago

Khoury College Seattle, United States Full time

About the Opportunity · . · JOB SUMMARY · The Wellness Program Specialist position will support the wellness of learners at Northeastern's Seattle campus. The Specialist will develop and deliver a proactive wellness programming plan for students, addressing all dimensions of wel ...
Senior Worldwide Specialist Solutions Architect

1 week ago

Amazon Web Services, Inc. Seattle, United States Full time

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge ...
IT Support Specialist

1 week ago

AccorHotel Seattle, United States Part time

Company Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Ol ...
Informational and Referral Specialist

5 days ago

Crisis Connections Seattle, United States

Job Title: Information & Referral Specialist, King County 2-1-1 · Reports to: Director of Essential Services · Job Type: Full-time/non-exempt · Location: Hybrid, Seattle · Payrate: $25.50/hour · Schedule: Mon - Fri, 9 am - 5 pm · Union Representation: OPEIU Representation · PROGR ...
Clinical Nurse Specialist

3 weeks ago

Swedish Health Services Pioneer Square, United States

Description · Clinical Nurse Specialist - Perinatal @ Swedish Cherry Hill · Full Time (40 Hour Week) · Day Shift · 8 Hour Shift · Relocation for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation packa ...
Medical Assistant

2 days ago

Pride Health Seattle, United States

Pride Health is hiring a Medical Assistant to support our client's medical facility based in Seattle, Washington. This is a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization · Responsibilities: · Patient Rooming and Vital Sign ...
Specialist Solutions Architect

2 weeks ago

Amazon Web Services, Inc. Seattle, United States Full time

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge ...
patient services specialist 2

2 weeks ago

University of Washington Seattle, United States

PATIENT SERVICES SPECIALIST 2 · Harborview Medical Center - Emergency Department Registration has an outstanding opportunity to hire a PATIENT SERVICES SPECIALIST 2 . · WORK SCHEDULE · 36 hours per week, Day Shifts · Friday, Saturday, Sunday, 7:00 AM - 7:30 PM · POSITION HIGHL ...
Network Infrastructure Design Specialist

1 week ago

WSP Seattle, United States Regular, Full

ul {font: 14.0px Arial;} div.a {line-height: 120.0%;} Network Infrastructure Design Specialist · Who We Are · At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and ...
Procurement Specialist

3 days ago

Carnival Corporation and plc Seattle, United States Full time

Job Description · Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. · Were looking for an amazing Procuremen ...
Senior WW Specialist, GenAI Labs

1 week ago

Amazon Web Services, Inc. - A97 Seattle, United States Full time

Are you passionate about driving innovation and shaping the future of Artificial Intelligence at AWS? Do you thrive on collaborating with cross-functional teams to unlock new opportunities and deliver exceptional customer experiences? If so, we have an exciting opportunity for yo ...
Grants and Donations Specialist

3 weeks ago

SEA MAR Community Health Centers Seattle, United States Full time

Position Summary: · Sea Mar seeks a full time Grants and Donations Specialist to work out of its central Administration office in south Seattle. The Grants and Donations Specialist is responsible for working with the Chief Compliance Officer to research, write, and submit federa ...
continuing education specialist

1 week ago

University of Washington Seattle, United States

CONTINUING EDUCATION SPECIALIST · As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier ...
Mental Health Clinician

2 weeks ago

Crisis Connections Seattle, United States

Reports to: Director of Clinical Services · Type: Full-Time & Part-Time positions available. · Payrate: $35.45/hour and $4/hr GY shift differential · Union Representation: Represented by OPEIU · Location: In person role, Seattle, WA · Schedule: Full-Time & Part-Time openings · Pa ...
Health Care Assistant

6 days ago

SEA MAR Community Health Centers Seattle, United States Full time

Position Summary: · Full-time Healthcare Assistant available for our Seattle Medical Clinic. The Health Care Assistant is a key member of the patient care team, supporting the care team to ensure patient receives current and ongoing primary care services in a timely, courteous a ...