- Daily dispatch of deliveries and fleet for assigned location within a direct store delivery network.
- Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.
- Facilitate proof of delivery procedures established by customers and/or company and ensure compliance
- Daily reconciliation of routes
- Address any customer complaints/concerns or inquiries promptly and appropriately
- Handle difficult customer situations professionally
- Communicate and execute planned POS related to promotional activities in accounts
- Communicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.
- Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance
- Conduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:
- Goals
- Strengths
- Opportunities
- Develop action plans to achieve goals or address opportunities
- Maintain schedule of "ride-withs" to evaluate driver performance
- Monitor route progress daily
- Verify route returns to settlement sheet
- Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.
- Train RSRs in the use of handheld computers
- Train/coach RSRs to properly complete customer orders
- Train/coach RSRs to properly conduct inventory reconciliation for SBT customers
- Train RSRs to professionally and appropriately interact with customers
- Train RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms
- Train drivers regarding product quality and out of date product removal
- Oversee the compliance of all safety and sanitation standards
- Train drivers in safe driving practices and appropriate vehicle maintenance
- Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
- Report any vehicle maintenance concerns to the District Manager, CPG Operations
- Promptly and completely investigate and document vehicle accidents and/or employee injuries
- Uphold an ethic of teamwork with fellow employees
- Maintain a sincere, courteous demeanor with both employees and customers
- Work with management to improve performance and implement new initiatives
- Use good judgment and avoid risk taking while operating a company vehicle
- Other duties as assigned
- Organizational skills
- Problem solving skills
- Basic computer skills (MS Office Suite)
- Ability to supervise and coach drivers
- Ability to operate delivery vehicle safely
- Basic math skills
- Ability to read and write
- Strong interpersonal skills
- Must meet Krispy Kreme driving standards
- High School Diploma or Equivalent
- Ability to travel up to 10% for training or coverage
- Previous route sales/delivery experience preferred
- Previous job stability preferred
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Transportation Supervisor - Fort Lauderdale, United States - Krispy Kreme Doughnut Corporation
Description
The Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.
HERE'S A TASTE OF WHAT YOU'LL BE DOING
Customer Service
Supervision
Training
Safety and Sanitation
Leadership
YOUR RECIPE FOR SUCCESS
NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**
