- Follow the True Eye Way; 1. Fun Welcome In, 2. Greeting, 3. Check In, 4. Remain Engaged.
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
- Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
- Makes patient appointment confirmation calls as required by location.
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available time slots not allowing patients to give times they are available to ensure full use of the physician timeslots.
- Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using patient flow systems.
- Communicates all add-ons, delays, cancellations, and "no-shows" to Clinical Coordinator.
- Interacts with patients by answering questions, providing information, and keeping the Reception area in order. Provides support to patients in distress by responding to emergencies.
- Responsible for inputting very detailed information on the patient using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.
- Explains all current fees and patient financial responsibility and informs patients of payment required for existing balances due at or before next appointment.
- Provides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.).
- Schedules to ensure efficient patient flow based on predetermined appointment availability.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
- Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
- Maintains general filing system and files appropriate correspondence electronically or manually.
- Receives, directs, and relays telephone, text, email, and fax messages.
- Responds to calls efficiently, not putting time saving before quality of service.
- Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
- Must be able to cover the Front Desk/Call Center desk as needed.
- Performs other general administrative tasks as directed by team leads.
- High school diploma or GED required.
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
- Knowledge of multi-line phone systems.
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
- Knowledge of customer service principles and practices.
- Demonstrated initiative and strong organizational skills.
- Exceptional interpersonal communication skills with a positive tone and welcoming body language.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Deals with confidential information and/or issues using discretion and judgment.
- Prior Call Center or Reception experience in a medical office.
- Experience with electronic scheduling systems and electronic medical records (EMR).
- This position has no supervisory responsibilities.
- Work is performed in a medical office setting.
- Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.
- Must be able to have face to face conversation with patients and staff.
- Must be able to lift 25 lbs.
-
Receptionist
1 week ago
Northdale Rehabilitation Center Tampa, United States_**We are a highly skilled and diversified team We are open and flexible with schedules. Come be part of our Northdale Family**_ · **Benefits for a Receptionist**: · - Full benefits, paid time off, 401k, life insurance, tuition reimbursement, free CEUs, mentor bonuses, employee p ...
-
Receptionist
5 days ago
Florida OMFS LLC Tampa, United States**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Dental insurance · - Health insurance · - Training & development · - Vision insurance · Are you looking to leave work and think, that was FUN? Then look no further and come join our team at Florida OM ...
-
Medical Receptionist
2 weeks ago
Ocana Medical Center Tampa, United StatesWe are looking for a Medical Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative ...
-
Receptionist
5 days ago
Wicker Smith O'Hara McCoy & Ford, P.A. Tampa, United StatesDaily Duties: · - Answering the Phones · - Route Court Pleadings to the team · - Logging and updating charts · - Working on the internet on client sites · - Work on projects as assigned · Experience / Skills: · - Microsoft Office 2016 knowledge focusing on Excel and Outlook · - M ...
-
Medical Receptionist
3 weeks ago
Tampa Bay Hand Center Tampa, United States Full time**Medical** · **Tampa Bay Hand Center is looking for its newest Team Member We are a busy hand specialist office and we need a full time medical office professional to fill the role of Medical Receptionist.** · Preferred bilingual - English & Spanish · **Must have**: · - Positive ...
-
Secretary/receptionist
1 week ago
Nurse Pro Services Tampa, United StatesJob Summary: · **Duties**: · - Greet and welcome visitors in a professional and friendly manner · - Answer and direct phone calls using a multi-line phone system · - Schedule appointments and maintain calendars for staff members · - Assist with filing, data entry, and other admin ...
-
Medical Receptionist
2 weeks ago
Staffing Proxy Tampa, United States· Located in Tampa, Florida, Parkside Audiology is an independent private practice providing patients with the knowledge and individualized care to fulfill their hearing healthcare needs. They are looking for a committed, dependable, and customer-oriented Receptionist to join th ...
-
Medical Receptionist
5 days ago
Sterk Family Medicine Tampa, United StatesMedical Receptionist are the first person that our patients see. Interpersonal skills to interact positively with patients is important. Bilingual in English/Spanish is a plus. Duties and responsibilities for this role include greeting patients professionally both in person and o ...
-
Veterinary Assistant/receptionist
1 week ago
Affordable Pet Hospital Tampa, United StatesGreat opportunity to work at an established and growing veterinary hospital in Tampa Bay area. We are seeking enthusiastic, dependable, and team-orientated people to add to our existing team to provide high quality veterinary medical services and customer service. · We are seekin ...
-
Receptionist Prn
5 days ago
TGH Rehabilitation Hospital Tampa, United States**Description** · TGH Rehabilitation Hospital is an 80-bed inpatient rehabilitation hospital in the medical district of downtown Tampa. This state of the art facility with all private rooms is operated jointly between Tampa General Hospital and Lifepoint Health. A career here is ...
-
Front Desk Receptionist
1 week ago
Center for Oral Surgery and Dental Implants Tampa, United StatesWe are seeking an individual for the front desk of an oral surgery practice. Main responsibilities are answering phones, greeting and scheduling patients. If you are detail oriented with a focus on accuracy, able to multi-task, with strong computer experience along with being bil ...
-
Administrative Assistant/receptionist
2 weeks ago
Trident Tampa, United StatesWe are looking for the right person to jump in with both feet and help us keep our growing business moving forward. · **Required/and or demonstrated skills**; · - good customer service in every transaction, internal and external customer · - answering incoming calls and respondin ...
-
Full Time Receptionist
1 week ago
South Tampa Day Spa Tampa, United States Full timeWe are proud to be known for the various awards we have won in the past seven years. From "Best of The Bay," "Best Of South Tampa," and " Best of The City," we offer a multitude of services from experienced therapists and estheticians that go above and beyond for their clients. · ...
-
Administrative Office Assistant/receptionist
2 weeks ago
Royal Financial Tampa, United StatesJob Summary: · **Responsibilities**: · - Greet and assist visitors in a friendly and professional manner · - Answer and direct phone calls with excellent phone etiquette · - Manage the front desk operations efficiently · - Schedule appointments and manage calendars · - Perform cl ...
-
Front Desk Receptionist
5 days ago
SG Tallent Acquisition LLC Tampa, United StatesActively searching for an experienced receptionist. This job entails assisting with patient care and office operations. Responsibilities include scheduling, front desk patient check-in, scanning patient paperwork, confirming demographics and insurance, plus any other things neede ...
-
Medical Front Desk Receptionist
2 weeks ago
Robert Martinez, M.D. P.A. Tampa, United StatesNeurologist office seeks reliable, well rounded medical receptionist with excellent phone and communication skills for fast paced environment. Must be computer literate and experienced with answering phones and making appointments. This position requires someone with a profession ...
-
Medical Front Desk Receptionist
1 week ago
Endocrinology and Diabetic care Tampa, United StatesResponsibilities: · - Greet and check-out patients, ensuring a positive and welcoming experience · - Answer phone calls and schedule New Patient and follow-up appointments · - Verify patient insurance information · - Update patient information as needed · - Assist with medical re ...
-
Medical Receptionist/administrative Assistant
2 weeks ago
Believe It and Achieve It Tampa, United StatesThis is a temporary position with an opportunity for permanent placement · **Responsibilities**: · *Answer phone calls, intakes, return calls, make follow-up calls, etc · *Answer questions about services and insurance · *Check patients in · *Schedule appointments · *Collect co-pa ...
-
Bilingual Medical Office Front Desk Receptionist
2 weeks ago
Florida Urology Partners LLP Tampa, United States: · Our practice is growing and we are adding to our staff. We recently went into an agreement with Tampa General Hospital and we are growing our presence in the Tampa Bay market and need to add to our team. The Medical Front Desk Receptionist role is responsible for basic cleric ...
-
Receptionist - Mon - Fri 8am-5pm
4 days ago
Williams Lea Tampa, United StatesWilliams Lea is hiring for a Receptionist for our Tampa Office to work Monday to Friday 8:00 am to 5:00 pm · Pay: $18.00/hour · **Benefits**: · - Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · - 401k Retirement Savings Plan Includ ...
Receptionist - Tampa, United States - True Eye Experts
Description
POSITION SUMMARY:The Receptionist or Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.
ESSENTIAL FUNCTIONS - PRINCIPAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS & SKILLS: