Patient Access Rep.- Emergency Department, Evening - Boston, United States - Boston Medical Center

Boston Medical Center

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Patient Access Representative I

Department:
Patient Access Services

Schedule:40 Hours, Days M-F 3:00pm to 11:30pm, Union

***: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.

It is important to note:

Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.

JOB REQUIREMENTS

EDUCATION:

Must be a high school graduate or have a GED.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).

Preferred:

Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology.

KNOWLEDGE AND SKILLS:

Must understand computer, office and medical terminology
Must demonstrate ease with medical terminology and be able explain healthcare issues to patients with empathy and concern
Ability to empathize with and coach the patient in navigating the healthcare system
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
Have strong interpersonal skills and be able to work well in a team environment.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Patient Access Rep is intended to meet the demands of rapid high acuity Emergency Department Team and supporting the major work flows in the Department

Essential responsibilities include:

Registers patients in a prompt, efficient and courteous manner. Greets all patients and identifies self.
Identifies patient appropriately at registration by reviewing government issued documents e.g. driver's license, passport, etc.
Prepares patient ID band and places band on patient wrist during registration process.
Performs full registration activities at the patient's bedside utilizing Workstations on Wheels (WOW) technologies computer, scanners, signature pads, etc.
Reviews and completes all patient demographic information and required data
Obtains signatures on all necessary insurance forms, Consents, Medicare Rights, and Health Care Proxy etc. where required
Answers and resolves patient inquires, in a professional, empathetic and patientcentered way, through the use of effective listening, written and verbal communication skills.
Utilizes established department guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person in the department for additional consultation.
Collaborates with Security Department the accuracy in documenting and verifying patient valuables
Sustains proficiency in Department downtime procedures and patient tracking system.
Collect copays or deductibles as required.
Provides accurate and detailed information and updates patients' records, using the various management information systems used at

BMC:
Epic, RTE, Trizetto, Payor Sites and others.

Demonstrates highly developed interpersonal skills in order to relate to patients of all ages, staff members, physicians, and visitors, negotiate effective working relationships, and develop positive resolutions to conflict. Maintains a strong customer service orientation.
Ensures strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritize
Ensures the ability to be discrete and protect integrity of confidential information
Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Participates in staff meetings/ is expected to identify process issues that are obstacles to providing a positive patient experience.

General Duties and Standards