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Account Manager - Birmingham, United States - Dash Solutions
Description
Job Description
Job DescriptionDash Solutions is a fast-growing fintech company that provides digital payments and engagement program management to thousands of customers throughout the US. Dash Solutions offers innovative strategies and a proprietary technology stack, including payroll, expense, gift, reward, and incentive card products to employers, financial institutions, and government agencies.
Position Summary
The Account Manager is responsible for developing strong long-term relationships with a client, connecting with key business executives and stakeholders. Account Managers answer client queries and identify new business opportunities among existing customers. Account Managers liaise between customers and cross-functional internal teams to ensure the successful and timely delivery of Dash's solutions according to customer needs, as well as manage and develop client accounts to initiate and maintain favorable relationships.
Responsibilities include, but are not limited to:
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Operates as point of contact for assigned clients.
• Ensure on-time delivery and quality of work.
• Creative problem solving on client needs or technical issues.
• Identify areas for process improvement to provide best in class support to clients.
• Perform other duties and responsibilities as assigned by management.
Experience:
• Bachelor's Degree in appropriate field of study or equivalent work experience preferred.
• Proven account management experience.
• Goal-oriented, organized team player.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening and presentation skills.
• Excellent verbal and written communications skills.
• Ability to learn and apply that learning to help teach/train others.
• Self-motivated and able to thrive in a results-driven environment.
• Critical thinking and problem-solving skills.
• Expert at Microsoft Office Suite and help desk support software.
Our Culture:
The culture at Dash Solutions is an entrepreneurial one where individuals with creative ideas and the motivation to implement them can make a big impact. In this fast-growing environment, employees have the freedom and flexibility to manage their domain as leader while enjoying company strong support of endeavors. Some Benefits to Working at Dash Solutions Include:
Our DASH Values
Our Benefits Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer and provides a competitive, and comprehensive compensation package.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other status protected by applicable law. We strive to provide a fair and inclusive recruitment process, and we encourage candidates from all backgrounds to apply for opportunities within our organization.
