- technical support of Mach7 applications via phone, email, and web in a collaborative team setting.
- Service team escalation technical analysis of complex issues. These issues may include, but are not limited to working with systems infrastructure, integrations to third-party systems, DICOM, HL7, SSL certificates, IIS, relational database queries, network load balancers, storage stacks, and general imaging workflow.
- with Product Development, QA, and Development teams on product issues and defect resolution.
- solutions to problems and contribute to internal knowledge base.
- application training to both internal resources and customers.
- in off-hours escalation on-call and other off-hours projects.
- mentoring to other service engineers in areas of expertise.
- root causes and develop solutions to resolve.
- travel may be needed.
- Requires a degree in a related field and/or 7-10 years of experience in the field.
- Strong interpersonal skills with a customer service orientation
- Excellent oral and written communication skills; ability to interpret technical situations to lay audience.
- Tenacious analytical thinker with excellent problem-solving ability; eager autonomous knowledge seeker
- Working knowledge of Windows and Linux operating systems and their components
- Deep knowledge of Healthcare IT systems including but not limited to PACS, RIS, EMR, and HIS applications.
- Strong working background in DICOM, HL7, and other Healthcare imaging standards
- Advanced knowledge of relational databases including SQL and/or PostgreSQL including query construction and optimization, and database administration
- Versed in connectivity troubleshooting methodologies.
- Strong understanding of object-oriented programming with .NET/Java
- Comfortable balancing project work with interrupt-driven responsibilities due
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Service Engineer - Burlington, United States - Mach7 Technologies
1 week ago
Description
Position Overview:
In this critical role you will provide direct and professional support to both the Mach7 Services organization and customers with complex problem-solving requests. This role requires an understanding of clinical imaging workflows and how those workflows translate into our software design, code, and databases to provide innovative solutions for our customers. Ideal candidates will demonstrate strong communication, organization, and problem-solving skills.
The lists of responsibilities include the following, but are not limited to:
Qualifications:
