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Lake Elsinore

    Restaurant Team Leader - Lake Elsinore, United States - McDonald's

    McDonald's
    McDonald's Lake Elsinore, United States

    4 weeks ago

    Mcdonald's background
    Description

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.

    This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA.

    If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.

    Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.

    McDonald's USA has no control over employment matters at the restaurant.

    McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.


    Description:
    The position provides operational support to lead a team in a Franchise-owned restaurant in the

    Lake Elsinore area under the direction of General Manager and Assistant General Manager. This

    person enables an efficient operation by leading teams (Crew, Crew Trainers; other Restaurant

    Team Leaders), to fulfill duties. The position is critical to success by guiding team members to

    work effectively and efficiently as both individual contributors and as members of a team to

    achieve results. The Restaurant Team Leader will form and lead teams to support operational

    requirements, including but not limited to leading shifts or dayparts, serving as a project

    manager addressing specific process or operational challenges, or leading a taskforce to address

    a specific situation. This position reports to the General Manager.


    ESSENTIAL DUTIES:

    • Responsible for ensuring smooth operations with leading teams through a shift or daypart,
    guiding team members to work effectively and efficiently from end-to-end (pre-shift

    planning, shift leadership, post-shift review excellence); leads team members through

    successful execution with shift management practices and procedures to support our

    operational excellence standards (e.g., travel path)


    • Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or
    other system support) as directed by the General Manager and/or Assistant General

    Manager; serves as a project manager when needed to address specific process or

    operational challenges or leads a taskforce to address a specific situation (e.g., brings team

    members together to brainstorm)


    • Understands and communicates with clarity targets and goals; assists team members with
    understanding what actions to take and how to do to them, as an individual contributor and

    as a member of the team; coaches consistently to support development grounded by our

    training and development resources


    • Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and
    anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and

    either addresses them or recommends solutions; reassigns team members as necessary


    • Demonstrates team leadership behaviors including delegating effectively to drive results and
    accomplish team targets and goals assigned by General Manager and Assistant General

    Manager; provides reports on progress


    • Demonstrates a commitment to McDonald's values and behaviors (e.g., interactions with
    guests and team members)


    • Builds a strong sense of collaboration and teamwork to deliver the best guest experience
    possible; ensures team members have the support or training they need to be successful


    • Monitors progress against targets and goals across multiple stations to identify or anticipate
    bottlenecks, and/or quality or service concerns; takes action to address the situation and

    seeks feedback from General Manager or Assistant General Manager as needed


    • Coach and role model McDonald's guest and service experience behaviors, ensuring end-toend
    consistency in service delivery, especially with new team members


    • Supports General Manager and Assistant General Manager with restaurant systems,

    including but not limited to:
    a) performing Food Safety checks and related procedures, b)

    following Safety & Security procedures, c) supporting effectiveness of the production area,

    d) adhering to Inventory Management procedures, e) performing planned and daily

    maintenance


    • Understands McDonald's policies, including Standards of Business Conduct, and Policy
    Against Discrimination, Harassment, and Retaliation. Immediately reports any concerns orpotential violations to General Manager, HR, and/or Business Integrity


    • Other duties as assigned

    PREFERRED QUALIFICATIONS:
    High School or GED required

    Demonstrated experience in quick service restaurants or fast-paced environments serving

    the general public

    Achievement oriented with strong organizational, interpersonal and problem-solving skills

    Ability to navigate effectively from performing tasks to monitoring an operation

    Ability to coach and mentor others

    Strong oral & written communication skills; English language proficiency. An ability to

    communicate in a second language

    At least one-year customer service management experience or US military service

    Ability to work full time with variable hours including early mornings, evenings, late nights,weekends and/or holidays


    EQUAL EMPLOYMENT OPPORTUNITY
    Ajayi Hospitality Group, Inc. ("The Company") are committed to a policy

    of Equal Employment Opportunity and will not discriminate against an applicant or employee on

    the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or

    military status, sexual orientation, gender identity/expression, genetic information, or any other

    legally-recognized protected basis under federal, state or local laws, regulations or ordinances.


    REASONABLE ACCOMMODATIONS
    Applicants with disabilities may be entitled to reasonable accommodation under the terms of

    the Americans with Disabilities Act and certain state or local laws. A reasonable

    accommodation is a change or adjustment to a job or work environment that will ensure an

    equal employment opportunity without imposing an undue hardship on the operation of the

    business.
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