Brittney Olivas

Hello my name is brittney olivas, I have 8 years of experience in customer service and restaurants. I am very hard working, catch on quick, and have very good people skills. I love being able to help people and traveling. 

Bartender – Lake Elsinore Casino and bar (2022-Present)

• Serve drinks and food to the customers with great customer service.

• Work with cash, credit cards, poker chips and make sure the right amount is in the cash register.

• Discussed menu items, and drink specials with the customers and if they have dietary needs and concerns.

• Hosted events

• Establish a good Rapport with my customers and coworkers.

• Communicate with everyone in the restaurant so things run smoothly.

Bartender- Blackhorse Pub and Brewery (2022-2022)

• Help reopen the restaurant after a fire.

• Conducted events to help advertise the reopening of Blackhorse.

• Learned different drink recipes which included making some new ones.

• Performed in a high level in a fast-paced environment

Bartender, Server – Tilted Kilt (2020-2022), Old Chicago (2018-2020), Harbor Trees Beach Club (2019)

• Built customer and employee loyalty by implementing effective operational strategies.

• Promoted and endorsed the company to bring in new business.

• Performed at a high level in a fast-paced environment.

• Multi tasked to give all customers proper service.

• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.

• Practiced problem solving skills to diffuse situations between customers and/or coworkers.

• Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.

• Checked on all tables at appropriate intervals to refill drinks and respond to requests.

• Recorded orders and partnered with team members to serve food and beverages.

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Cashier – Kroger (2017-2018)

• Used proper bagging techniques to minimize overuse of bags while preventing damage to customer items.

• Observed customers for suspicious behaviors and signs of theft.

• Provided customers with payment information and processed credit card payments and cash transactions.

• Cash handling policies Credit and debit processing Customer relations

• Practiced efficient and responsible money management.

• Greeted customers with a positive attitude to promote a good shopper experience.

Head Cheer Instructor – Jamz Cheer & Dance (2014-2017)

• Instructed campers ages 10-17 in basic and advanced cheerleading techniques.

• Utilized leadership skills to help campers achieve goals.

• Helped hundreds of campers stay on schedule for practices, meals, team exercises,

Trinity Valley CC – (2014-2016)

Morehead State University – (2016-2018)

Austin Peay State University – (2018-2022)

• Achieved Associates Degree in Liberal Arts

California Phlebotomy School

26413 Jefferson Ave, Murrieta CA 92562 (10/3/22 to 10/18/23