Dalia Cargile

Hospitality ( events department):

Ensures a high level of customer satisfaction.

• Acts as liaison between field salesperson and customer throughout the event process

• Builds and strengthens relationships with existing and new customers

• Conducts site inspections.

• Possesses strong overall sales skills.

• Understands contract management and legalities.

• Possesses operational knowledge and/or appreciation of operations challenges.

• Perform special projects and other responsibilities as assign.

 Prepares all event documentation and coordinates with Sales, property departments and

customers to ensure consistent, high-level service throughout the pre-event, event and post-

event phases of property events. Primarily handles complex events. Ensures a seamless

turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by

up-selling and offering enhancements to create outstanding events. Supports and acts on behalf

of the Director of Event Management or Director of Event Planning and Operations in his/her

absence. Serves as the event planner’s primary contact (following turnover) on property and is

responsible for his/her experience. Solve problems and/or suggest alternatives to previous

arrangements if necessary.

• Leads pre-event and post-event meetings for assigned groups.

• Identifies operational challenges associated with his/her group and works with the property

staff and customer to solve these challenges and/or develop alternative solutions. • Manages

customer budgets to maximize revenue and meet customer needs.

• Oversees his/her customer experiences from file turnover through the post event phase until

turnover back to sales.

• Conducts pre- and post-event meetings as required to review/communicate group needs and

feedback.

• Manages group room blocks and meeting space for assigned groups.

• Up-sells products and services throughout the event process.

• Participates in customer site inspections and assists with the sales process when necessary.

• Acts as liaison between field salesperson and customer throughout the event process

(preevent, event, post-event).

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her

groups.

• Reviews billing and payments with clients Clientele included: NBA, NFL, MLB sports groups,

Entertainment groups, and leisure and travel groups,

Palmer house Hilton hotel 2004-2019

Tapatio Cliffs resort 2019-2022

Arizona Biltmore 2022-2023

Scottsdale Plaza resort 2023-2025

Adero Scottsdale resort 2025-

Vilnius Conservatoire, Lithuania: Bachelor’s degree in management of Cultural Activities/

Degree Awarded: May 1996

Chicago Real Estate Institute- Chicago, Illinois, 2001-2002

Balio Dvariono Music School, Vilnius, Lithuania, Choir conductors and piano specialty

Studied Germany Language Frankfurt/Main (Germany)