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    Customer Operations Assistant - Memphis, United States - Diesel Care And Performance Inc.

    Diesel Care And Performance Inc.
    Diesel Care And Performance Inc. Memphis, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Diesel Care and Performance Inc. is a leading provider and distributor of diesel parts in the automotive aftermarket industry. We serve both domestic and international markets, offering high-quality automotive, agricultural, and industrial application diesel parts. As a dynamic and growing company, we are committed to delivering the products our customers need to service their vehicles efficiently.

    Job Description:
    As an Operations Assistant at Diesel Care and Performance Inc., your role will be crucial in executing daily processes to ensure the flow of business remains profitable and productive. Your daily objectives will include:
    • Customer Service: Utilize online customer service programs such as ShipStation, Shopify, and other relevant tools to assist customers via email, messenger, and phone. Address basic customer inquiries promptly and professionally. Communicating with customers regarding order paperwork, fulfillment, and inventory availability will be a major aspect of this role.
    • Call Management: Direct incoming calls to the appropriate departments or staff members, ensuring efficient communication within the organization. Ensuring customers are speaking with the right staff member to resolve any issues they are encountering will be paramount in the smooth running of our daily workload.
    • Sales Calls: Diesel Care and Performance believes every staff member must have the basic training to assist customers in a sales role. Your role will include conducting follow-up calls to prospective and existing business clients, providing product information, quotes, and support to drive sales and maintain customer relationships.
    Qualifications:
    To excel in this role, you should possess the following qualifications:
    • Strong communication skills, both written and verbal.
    • Customer-oriented mindset with a focus on delivering exceptional service.
    • Ability to navigate online customer service programs and CRM systems.
    • Ability to review inventory levels and fulfill orders accordingly.
    • Proficiency in data entry and attention to detail.
    • A proactive and organized approach to tasks.
    • Automotive industry knowledge or interest is desirable.
    Requirements:
    An associate's degree is required, and a bachelor's degree is preferred.

    Work Schedule:
    • Days: Monday through Thursday
    • Hours: 7:00 AM - 5:00 PM
    • Breaks: You will receive 2 paid 15-minute breaks per day and one unpaid 30-minute or 1-hour lunch break.
    • Weekends: We are closed on Fridays, Saturdays, and Sundays, and you will not be asked to work these days unless extenuating circumstances apply.
    Compensation and Benefits:
    • Starting Pay: $17 per hour
    • Performance-Based Increase: After 6 months of employment and review, employees who meet expectations will receive a $1.00 per hour increase.
    • Holiday Pay Package: We offer a holiday pay package.
    • Paid Time Off (PTO): PTO is available after six months of employment.
    • We do not offer health insurance or medical coverage of any kind.
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