Service Dept Customer Service - Tomball, United States - Generator Supercenter of Tomball

Generator Supercenter of Tomball

Verified Company

Tomball, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

PTO
Paid Time Off
Life & Voluntary Life Insurance
Positive & Collaborative Work Environment
Short & Long Term Disability
Medical, Dental & Vision
401(k) Matching (after 6 months of employment)
401(k)

Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Position Summary
We are looking for a great Customer Service Rep to join our team

Essential Duties and Responsibilities:

Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
Assist with administrative tasks such as data entry, filing, and document preparation
Provide minor technical support for customers w/generators & monitor service and system setups
Provide general support to customers, coworkers and management

***
Minimum Qualifications:

Proven experience as a CSR, receptionist, or administrative assistant
Familiarity with phone etiquette and customer service principles
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Excellent communication skills, both verbal and written
Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets
Experience with QuickBooks or other accounting software is a plus
Ability to maintain confidentiality and handle sensitive information with discretion
Must be dependable & punctual
This job description is not intended to be allinclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization._