Absence Implementation Consultant - Baltimore, United States - Sun Life

Sun Life
Sun Life
Verified Company
Baltimore, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.


Location:
We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.


The opportunity:

The
Absence Implementation Consultant will manage the implementation process for policyholders, beginning with receipt of notification of sale and ending with the delivery of accurate customer outputs (communications, reporting, leave administration, system coding and integration and eligibility file uploads).

Role is responsible for data gathering, benefit verification and negotiation, system edits, customization, risk assessment and approval.

This role will have extensive interaction with external customers (carrier partners, policyholders (customers), prospective policyholders, brokers, vendors, and benefit administrators).


How you will contribute:


  • Manage and own the entire integrated absence implementation process; provide an exceptional customer service experience during this process
  • Provide absence and STD best practice guidance
  • Maintain a thorough understanding of claims processes
  • Be the customer's primary contact throughout the implementation to ensure their expectations are met during the onboarding to FullscopeRMS
  • Collect, document, and share plan, process, customization needs, and product information regularly and clearly throughout the implementation.
  • Proactively identify service and technology requirements unique to the individual customer
  • Deliver and collect sold case and enrollment materials
  • Code accounts and employer preferences and update internal systems
  • Assist with customization of communications and reporting
  • Gather case characteristics not identified in the sales process, consult with underwriting and other related departments (legal/compliance/claims, etc) to coordinate final approval
  • Track and maintain client specific data throughout the implementation process
  • Assist Account Managers with ongoing account management and amendments
  • Act as liaison between carrier partner, customer, claims, implementation, EDI, UW, etc

What you will bring with you:

  • College degree preferred, and 5-7 years of experience in the insurance/customer service industry
  • Prior experience in an absence management and STD role is required
  • Prior experience in an implementation or project manager role is strongly preferred
  • Solid decision making and problem solving skills
  • Ability to develop and maintain effective, professional business relationships with internal and external customers
  • Strong presentation skills
  • Ability to learn and manage system coding and customization
  • Demonstrated ability to work independently
  • Communication/negotiation skills and influencing the customer are critical competencies
  • Ability to manage multiple and competing priorities

Life is brighter when you work at Sun Life

  • Excellent benefits and wellness programs to support the three pillars of your wellbeing mental, physical and financial including generous vacation and sick time, marketleading paid family, parental and adoption leave, a partiallypaid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
  • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employerpaid match as well as an employerfunded retirement account
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture
  • Great Place to Work Certified in Canada and the U.S.
  • Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a
California resident, the salary range for this position is:

  • Southern California region: $79,900
  • $119,900 annually
  • Central California region: $84,200 $126,300 annuall
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