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Absence Plan Consultant - Baltimore, United States - Sun Life

Sun Life

Verified Company

Baltimore, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location:
We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The
Absence Plan Consultant will manage the post implementation relationship service need for policyholders, ensuring the delivery of accurate customer outputs (communications, reporting, leave administration, system coding and integration, eligibility file uploads, etc).This role will have extensive interaction with external customers (carrier partners, policyholders, brokers, partner prospects, vendors, and benefit administrators) on a daily basis.

During these interactions, the Absence Plan Consultant will handle sensitive customer conversations which require strong communication and negotiation skills and absence and STD expertise.

How you will contribute:

Manage and own the entire absence ongoing service process; provide an exceptional customer service experience at all times.
Participate in finalist presentations as needed
Provide absence and STD expertise and guidance to customers
Maintain a thorough understanding of claims processes
Be the customer's primary contact throughout life of the policy to ensure their expectations are met during the transition to FullscopeRMS
Proactively identify service and technology requirements unique to the individual customer
Provide training to external customers on leave management system and process
Participate in stewardship calls and meetings with the customer
Support insurance carrier client in their service of the customer
Assist in implementation activities with Implementation Consultants
Manage Amendment processing
Support building of relationship with customers from implementation forward for high profile accounts (i.e. national accounts and high visibility/touch accounts)
Act as liaison between carrier partner, customer, claims, implementation, EDI, UW, etc

What you will bring with you:

College degree preferred, and 5-7 years of experience in the insurance/customer service industry
Prior experience in an absence management and STD role is required
Prior experience in an implementation or project manager role is strongly preferred
Solid decision making and problem solving skills
Ability to develop and maintain effective, professional business relationships with internal and external customers
Strong presentation skills
Ability to learn and manage system coding and customization
Demonstrated ability to work independently
Communication/negotiation skills and influencing the customer are critical competencies
Ability to manage multiple and competing priorities
Up to 30% travel required

Life is brighter when you work at Sun Life

Excellent benefits and wellness programs to support the three pillars of your wellbeing mental, physical and financial including generous vacation and sick time, marketleading paid family, parental and adoption leave, a partiallypaid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employerpaid match as well as an employerfunded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work Certified in Canada and the U.S.
Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a
California resident, the salary range for this position is: