Senior Equipment Finance Collections Specialist - Atlantic Beach, United States - First Citizens Bank

First Citizens Bank Atlantic Beach, United States

3 weeks ago

Description

Overview:
This position provides administrative and collection activities to the Equipment Finance Division.

Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks.

Collaborates on the prompt and accurate resolution of business operations, collections, or technical issues.

Maintains a strong knowledge of operational policies and procedures, understands the nuances of our different program types, systems and customer relationships, and related subjects to address complex inquiries and situations.

May provide training for less experienced specialists in the work group.

Responsibilities:
Collections

Performs high complexity tasks and manages escalated issues.

Providing guidance and support to team members. Maintains high standards throughout all activities. Works with team members to improve collection metrics and QA by providing guidance and feedbackBusiness Support

Contributes to the development and delivery of business policies and procedures.

Informs on system upgrades and outages impacting clients or the Equipment Finance Division. Assists management with special projects or other tasks as necessary.
Business Expertise

Serves as an expert resource on operations, systems, and policy information to both associates and clients.

Maintains a strong knowledge of external regulations as well as Bank products and services.
Collaboration

Works closely with management and associates to resolve client issues.

Provides feedback and assistance to management. Coordinates service delivery across teams when issues need to be escalated.

Partners with internal departments to assist high Qualifications:
Bachelor's Degree and 4 years of experience in Early/Mid/Late Stage Collections Preferred OR High School Diploma or GED and 6 years of experience in Early/Mid/Late Stage Collections RequiredPreferred Area of Experience: Leasing, finance

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