Equipment Finance Collections Specialist I - Jacksonville, Florida, United States - First Citizens Bank

First Citizens Bank Jacksonville, Florida, United States

2 days ago

Permanent

Description

Overview:
This position provides administrative and collection activities to the Equipment Finance Division.

Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses.

Responsibilities:

Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions.

Performs a variety of administrative and operational tasks that facilitate the daily workflow within low to medium complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.

Operations and Administration - Performs duties as assigned to ensure operational efficiency.

Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.

Completes required training by established deadlines.

Qualifications:
High School Diploma or GED and 1 years of experience in Collections, Customer Service, or Financial services RequiredBachelors Degree Preferred and 1 years of experience in Collections, Customer Service, or Financial services

Preferred Area of Experience:
Collections/Call Center Servicing

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