Specialist Complaints" - Dayton, United States - NovaTech Solutions

NovaTech Solutions
NovaTech Solutions
Verified Company
Dayton, United States

4 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

About Tele Columbus AG

Are you looking for an innovative employer in a modern work environment, with interesting tasks and development opportunities? Then become part of the PŸUR team now.

As one of the leading fiber network operators in Germany and partner of our business customers, we are driving the digital transformation forward. We not only impress with our state-of-the-art 100 Gbit/s fiber network, but also with a wide range of products from internet and telephony to data centers, security and media solutions.

We are looking for people with commitment and passion for the digital challenges of tomorrow to strengthen our team. Become part of our success story.

We are currently looking for reinforcements for our team at our Leipzig location for a Team Manager 1st Level Support (all genders).

What can you expect?

  • You will be responsible for the last level customer support for new and existing customers for issues such as reduction & compensation, insolvencies, fraud suspicions, and complaints to the management
  • You will explain connections and further procedures to our customers in a comprehensible and understandable way (verbally and in writing)
  • You will handle complaint cases and escalations that were not resolved at the first level in order to achieve high customer satisfaction
  • You will act as an interface to internal departments to find optimal solutions
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