Jobs
>
Anaheim

    Guest Service Agent - Anaheim, United States - Hersha Hospitality Management, LP

    Hersha Hospitality Management, LP
    Hersha Hospitality Management, LP Anaheim, United States

    4 weeks ago

    Default job background
    Description
    Overview


    Opportunity:
    Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Your Growth Path

    Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

    Your Focus


    • Immediately greet guests and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish methods of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or the PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHM's EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.
    Your Background and Skill


    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.
    Work Environment and Context


    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
    What We Believe

    People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

    About Us

    Walking distance to Downtown Disney & Disneyland Monorail. Enjoy the convenience and location of the Holiday Inn & Suites Anaheim Hotel.

    As a Disneyland Resort Good Neighbor Hotel, you can be assured of two things:
    quality and close proximity to the Disneyland Resort. We are only a 15-minute walk to Downtown Disney and the Disneyland Monorail.

    We are also happy to arrange transportation for our guests, provided by Anaheim Resort Transit (ART) at a nominal fee, directly to Disneyland.

    HHM Hotels is proud to be an equal-opportunity employer.

    We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

    To see other opportunities at this location, click here.
  • Hersha Hospitality Management, LP

    Guest Service Agent

    4 weeks ago

    Hersha Hospitality Management, LP Anaheim, United States

    Overview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager · You ...

  • Wincomehospitality

    Guest Service Agent

    1 week ago

    Wincomehospitality Anaheim, United States

    ** Guest Service Agent / Concierge** · ** The Westin Anaheim ResortAnaheim, CA** · Posted February 16, 2022 · > DISCOVER WHAT IT MEANS TO RISE At The Westin Anaheim Resort, discover a place where youre given a choice to not just get up and go to work, but to RISE. To work toge ...

  • Holiday Inn & Suites Anaheim

    Guest Service Agent

    4 weeks ago

    Holiday Inn & Suites Anaheim Anaheim, United States

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...

  • APR Consulting

    Customer Service Agent

    2 weeks ago

    APR Consulting Cypress, United States

    Customer Service Agent Location: Cypress, California · Type: Contract · Job #76727 · APR has been engaged to identify a hardworking Customer Service Agent for one of our biggest clients in the automotive industry. · LOCATION: Cypress, CA 90630 · POSITION: Customer Service A ...

  • Accor

    Guest Service Agent

    18 hours ago

    Accor Los Angeles, United States Full time

    · Job Description · Job description · Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and en ...

  • Chemical Guys

    Customer Service Agent

    2 days ago

    Chemical Guys Torrance, United States

    Chemical Guys is currently seeking a dedicated and enthusiastic Customer Care Agent for our call center operations. Reporting directly to the Supervisor of Customer Care, the ideal candidate will have the responsibility of handling phone and email inquiries from consumers, provid ...

  • Cerritos Ford Inc

    BDC Service Agent

    4 weeks ago

    Cerritos Ford Inc Cerritos, United States

    Job Description · Job DescriptionLocation: Cerritos, CA (On site) | Type: Full Time | Hourly Range: $19/hr + Bonus · As a BDC Service Representative, you're one of the most important team members at Norm Reeves Ford in Cerritos. You're a critical point of contact, primarily for o ...

  • Stellar Innovations

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    3 weeks ago

    Stellar Innovations Garden, United States

    Home Office · We are looking for Attention Estonian Customer Service Representatives No sales, no distribution Finding Estonian customer service representatives is like discovering a pearl in the ocean - a valuable resource that we proudly welcome to our team. · Would you like to ...

  • HYATT Hotels

    Guest Service Agent

    1 week ago

    HYATT Hotels Irvine, United States

    HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed interne ...

  • Pacific Hospitality Group

    Guest Service Agent

    1 week ago

    Pacific Hospitality Group Irvine, United States

    Guest Service Agent | Irvine ** Guest Service Agent | Irvine** · **Previous Hilton / OnQ experience preferred.** · **Position Summary:** · Provides warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and check out proce ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    1 week ago

    Hilton Hotels & Resorts El Segundo, United States

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Garden, ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    5 days ago

    Hilton Hotels & Resorts Los Angeles, United States Part time

    Basic Qualifications/ Requirements: 1 year of customer service experience, required 6 months of previous hotel front desk experience, preferred High school diploma or equivalent, required What Will I Be Doing? As a Guest Services Agent, you would be Guest Service, Agent, Part-Tim ...

  • Hyatt Hotels Corp.

    Guest Service Agent- Part Time

    5 days ago

    Hyatt Hotels Corp. Cypress, United States Part time

    HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed interne ...

  • Infinity Consulting Solutions

    Service Desk Agent

    6 days ago

    Infinity Consulting Solutions Los Angeles, United States

    Title: Service Desk Agent I · Location:Remote within miles of Los Angeles · Client Industry: Healthcare · We have partnered with our client in their search for a Service Desk Agent I. The Service Desk Agent I will be responsible for supporting the end user community for the clie ...

  • InterContinental Hotels

    Instant Service Agent

    6 days ago

    InterContinental Hotels Los Angeles, United States

    InterContinental Hotels - Hotel [Front Desk Agent / Concierge] As an Instant Service Agent at InterContinental Hotels, you'll: Answer calls from in-house and external guests; Answer phone calls within prescribed time frame; Respond to guest's request in a professional manner and ...

  • Onni Group

    Guest Services Agent

    1 week ago

    Onni Group Los Angeles, United States

    ** Guest Services Agent** · **Job Category****:** Property Management **Requisition Number****:** GUEST002565 Showing 1 location **Job Details** · **Description** · **About the Company** · For over half a century, Onni has been building communities for people to live, work, a ...

  • Hilton Hotels

    Guest Service Agent

    6 days ago

    Hilton Hotels Los Angeles, United States Part time

    Hilton Hotels - JobID: HOT0AMZB [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Qonten

    Guest Services Agent

    1 week ago

    Qonten Los Angeles, United States

    **Guest Services Agent** · | Tue, 30 Nov :35:35 GMT · Accept messages and deliveries for guests and staff and ensure proper delivery. Operate a 24-hour front desk at the Luskin Conference Center. Post payments from guests on their account. Answer inquiries regarding the campus ...

  • InterContinental Hotels Group, plc

    Instant Service Agent

    3 weeks ago

    InterContinental Hotels Group, plc Los Angeles, United States

    About Us. Do you see yourself as an Instant Service Agent? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the h Agent, Service, Communication ...

  • Southwest Airlines

    Customer Service Agent

    1 week ago

    Southwest Airlines Los Angeles, United States Part time

    The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwests Customer Service, Agent, Part-T ...