Jobs
>
Austin

    Support Specialist - Austin, United States - Kleer and Membersy

    Kleer and Membersy
    Kleer and Membersy Austin, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Support Specialist

    As a Support Specialist, you will be responsible for handling all patient and practice requests through phone, chat, and email. The ideal candidate will have excellent customer communication skills, be able to troubleshoot and problem-solve with little guidance, and be genuinely invested in helping customers. This position will report directly to the Senior Support Manager.

    The Day-to-Day

    You will handle patient inquiries, troubleshoot technical issues, and ensure smooth usage of the software for our practices. This includes (but is not limited to):

    • Respond to support inquiries via phone, email, and chat.
    • Track member-related support issues and assist in trend analysis.
    • Proactively engage with members and partners to ensure they are utilizing and renewing their membership.
    • Effectively communicate with members to create a professional and memorable experience at every touch point of the brand.
    • Adhere to all SLAs for phone, email, and chat.
    • Process member applications adhering to SLA.
    • Provide fantastic customer support to our members and partners ensuring a resolution is achieved for every contact.
    • Assist in improving internal wiki and knowledge base documentation.
    • Update reports and provide feedback based on data for management review.
    • Aid in process improvement initiatives for the betterment of the department.
    • Ensure compliance with all company and regulatory requirements set forth for support.
    • Collaborate with cross-functional teams to ensure practices and members support needs are being escalated and resolved as needed.
    • Assist management in understanding process bottlenecks, inconsistencies, and communication challenges, and provide recommendations for a better experience for our employees, members, and partners.

    To Be Successful

    Do these things sound like you? Yes? Good — you're well on your way to being a successful Support Specialist with us

    • Starting with the obvious: you are PASSIONATE (Seriously, you must LOVE what you do)
    • You have 1+ years in an operational or support-driven profession.
    • You are process-oriented, curious, and have a desire to learn.
    • You are organized, diligent, dependable, accountable & coachable.
    • You can think creatively and find a solution when your previous experience doesn't offer a direct pathway.
    • You can follow directions but are also self-directed in moments where guidance isn't provided – you can work with team members to move the ball forward without someone looking over their shoulder.
    • You know ticketing and CRM tools.

    To Thrive

    We're an entrepreneurial, creative, and passionate group — and if these things sound like you, you won't just fit in. You'll thrive with us.

    • Self-starter with the ability to "figure it out" but not afraid to ask questions.
    • Comfortable with Zendesk and Salesforce.
    • No stranger to playing hard and working harder while treating others with respect and dignity.

    Our Advantage

    If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered.

    • We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard
    • You'll get some skin in the game with employee equity.
    • We stand behind and celebrate our core values.
    • There's transparent communication from the top down.
    • You'll have a collaborative, smart, and forward-thinking team to share ideas with.
    • You'll have a direct, meaningful impact as we scale.
    • You'll experience a culture filled with opportunities to connect in person and virtually.
    • We have a casual dress code.
    • We offer hybrid and remote work schedules.
    • And we've got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more
    Our Commitment to YouBe yourself. Always.We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage. We want you to be you — because how boring would life be if we were all the same?
  • Gensler

    IT Support Specialist

    2 weeks ago

    Gensler Austin, United States

    Your Role · - Gensler · , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the · Austin · Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. S ...

  • Kleer and Membersy

    Support Specialist

    3 weeks ago

    Kleer and Membersy Austin, United States

    **Support Specialist** · **The Day-to-Day** · You will handle patient inquiries, troubleshoot technical issues, and ensure smooth usage of the software for our practices. This includes (but is not limited to): · - **Track member-related support issues** and assist in trend analys ...

  • Iris Telehealth

    IT Support Specialist

    3 weeks ago

    Iris Telehealth Austin, United States

    **Who You Are** · Does PEBKAC make you smile (and maybe even laugh a little)? Can you not only solve IT problems but also help users understand how to avoid them in the future? Do you have a passion for IT and a desire to succeed? Do you just so happen to be located in or near Au ...

  • Heal

    Support Specialist

    1 week ago

    Heal Austin, United States

    **The medical system is failing the 65% of adults in the US suffering from chronic disease.** · People are becoming more health-conscious, and a new era of holistic healthcare, driven by educated consumers, is emerging. · There are already more than 1 million people in the US pro ...

  • Adults Independent and Motivated

    Behavior Support Specialist

    2 weeks ago

    Adults Independent and Motivated Austin, United States

    Adults Independent and Motivated (AIM) is a growing non-profit community of active · adults with intellectual and/or developmental disabilities such as Down syndrome and · autism who live independently with appropriate support in an apartment complex near Austin. · AIM is seeking ...

  • Caritas of Austin

    Supported Employment Specialist

    2 weeks ago

    Caritas of Austin Austin, United States

    **Job Title: Supported Employment Specialist** · **Department: Client Services** · **Reports To: Employment Program Manager** · **FLSA Status: Non-Exempt/Full Time** · **Position Summary** · This is a full-time grant funded position and is contingent upon renewal of the grant. Th ...

  • Upbring

    System Support Specialist

    2 weeks ago

    Upbring Austin, United States

    Overview: · **About Us** · At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values in ...

  • Hill Country Outdoor Power

    Sales Support Specialist

    3 weeks ago

    Hill Country Outdoor Power Austin, United States

    Hill Country Outdoor Power is seeking a full-time person to join our team as a sales support specialist. The position is responsible for order fulfillment, logistics tracking, coordinating services, and receiving inbound requests. · Your work hours will usually be Monday - Friday ...

  • PAR

    Technical Support Specialist

    3 weeks ago

    PAR Austin, United States

    Hi there We're PAR and our purpose is: · **To deliver solutions that connect people to the restaurants, meals and moments they love.** · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all reb ...

  • University of Texas at Austin

    Desktop Support Specialist

    1 week ago

    University of Texas at Austin Austin, United States

    Job Posting Title: · Desktop Support Specialist · - Hiring Department: · College of Fine Arts · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · Immediately · - Position Duration: · Expected to Continue ...

  • Family Eldercare

    Estates Support Specialist

    2 weeks ago

    Family Eldercare Austin, United States

    The Estates Support Specialist is responsible for assisting the Estates department in protecting, maintaining, and disposing of Guardianship of the Estate client assets per statutory and court guidelines and orders under the direction of the Estates Manager and Estates Program Co ...

  • Austin Community College

    Specialist, Student Support

    2 weeks ago

    Austin Community College Austin, United States

    Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. · Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 ...

  • SourceDay

    Product Support Specialist

    3 weeks ago

    SourceDay Austin, United States

    **Location**:Austin, TX office, US · Are you eager to drive change in an industry that has remained unchanged for generations? Join us at SourceDay, the pioneering cloud-based platform that revolutionizes procurement and purchase order management for manufacturers and distributor ...

  • Teampay

    Customer Support Specialist

    3 weeks ago

    Teampay Austin, United States

    Teampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to ...

  • Envoy

    Customer Support Specialist

    2 weeks ago

    Envoy Austin, United States

    **About Envoy**: · Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products th ...

  • EV Connect Inc

    Tech Support Specialist

    2 weeks ago

    EV Connect Inc Austin, United States

    EV Connect is seeking an energetic problem solver to join our in-house technical support team. You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charging station issues in the field and return stations to active service in the ...

  • K&L Gates

    Technical Support Specialist

    6 days ago

    K&L Gates Austin, United States

    At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place. · We are seeking a Technica ...

  • University of Texas at Austin

    Technical Support Specialist

    1 week ago

    University of Texas at Austin Austin, United States

    Job Posting Title: · Technical Support Specialist · - Hiring Department: · University Housing and Dining · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · May 08, 2024 · - Position Duration: · Expected ...

  • Certinia

    IT Support Specialist Ii

    1 week ago

    Certinia Austin, United States

    **_IT Support Specialist II_** · **_ Location: US/Austin_** · **WHO WE ARE** · **THE ROLE** · Focussed on excellent customer service for your colleagues at Certinia, you will provide outstanding IT support and service. You will confidently deliver knowledge and solutions in macOS ...

  • Everi

    IT Support Specialist I

    1 week ago

    Everi Austin, United States

    We're seeking a motivated, quick-learning individual eager to embark on a career in IT. In this role, you'll assist internal Everi system users, ing a pivotal role in driving team success. If you're passionate about IT and seeking a platform to advance your career, your search en ...