- Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
- Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).
- Validates information and interfaces with other departments to include presentations of documented findings, alternatives, and recommended actions.
- Gathers information, analyzes data, and trends, identifies root causes, and develops recommendations to improve business operations.
- Reviews, validates, and/or analyzes reports that function as a control to existing processes.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 2 years of business support experience in an analyst capacity supporting business planning initiatives and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
- Proficient level experience in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
- Change Policy documentation, financial documentation, Change Communications,
- Portfolio Level Ceremony scheduling/minutes, Maintenance of Change tools/reporting
- US military experience through military service or a military spouse/domestic partner
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Business Support Analyst II- Fraud - Phoenix, AZ, United States - USAA
Description
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special As a dedicated Business Support Analyst, I you will supports and enables the business by analyzing and evaluating relevant routine business data, information, metrics and process to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel.
The Opportunity
What you'll do:
What you have:
What sets you apart:
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290-$106,230.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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