Leasing Manager I - Tulsa, United States - Mental Health Association of Oklahoma

Description

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Receive and greet potential residents, show available units, encourage applicant occupancy.
• Investigate complaints and handle inquiries from residents regarding all issues relating to the occupancy of the units and related services.
• Monitor the condition of the property to ensure the health, safety, and security of the residents, guests, vendors, and employees.
• Ensure that program procedures and all reporting requirements are maintained in accordance with Association standards.
• Establish and maintain a high level of technical expertise in program regulations (i.e., Section 8, HOME, LIHTC, Federal Home Loan Bank Topeka and other affordable housing programs).
• Coordinate with other social service agencies and entities in the community to provide additional resources to residents.
• Counsel residents and make referrals to the Service Coordinator as needed.
• Review periodic staff reports, administrative audits, program activities and other information to evaluate effectiveness and quality of service; develop controls to ensure accountability for operation, policy implementation and the maintenance of efficiency.
• Review, analyze and input data; compose and prepare routine correspondence, complete leasing documents and reports.
• For job sites with additional full-time staff, help supervise and direct staff with responsibility for all area of jurisdiction; ensures administrative accountability of staff; effectively assure that Association personnel policies are adhered to by staff; responsible for the accuracy of timecards, time/leave reporting/ and approving overtime and mileage logs.
• Advise personnel on departmental rules, regulations, and policies; assist in the development of procedures to ensure compliance.
• Conduct random internal audits of resident files to ensure compliance with admissions and occupancy policies and/or housing management procedures.
• Participate in ongoing training programs.
• Responsible for the safeguard of all development assigned assets, including conducting non-scheduled on-site audits of fixed assets and/or staff tool lists.
• Responsible for achieving and maintaining optimum performance of assigned developments and staff in applicable Association and departmental goals and objectives.
• Prepare budgets, monitor expenditures, and sign invoices to ensure fiscal soundness of the property.
• Meet with resident associations, service coordinators and Association management on an as needed basis.
• Perform annual re-certifications of residents, responsible for the enforcement and implementation of the provisions of the lease agreement and all Association policies and guidelines, program regulations as applicable to all residents of that site.
• Initiate court proceedings in accordance with the Oklahoma Landlord Tenant Act and Association policies when no other remedy can be obtained.
• Establish rent collections procedures and assess applicable tenant charges to vacated units; ensure completed maintenance tasks meet established Association, THA and/or OHFA inspection guidelines and time constraints.
• Respond to necessary and emergency needs and requirements of residents or the site at any time, which includes after hours emergencies. Notify appropriate members of Association senior management as required.
• Develop effective and efficient maintenance procedures that ensure quality of life at the property. Review and develop current required and anticipated needs for capital expenditures. Document and report these requirements to Association senior management.
• Procure services and supplies for property as needed within budget constraints.
• Must have dependable insured transportation.

KNOWLEDGE, SKILLS & ABILITIES:

• To ensure a potential conflict of interest isn't present, please disclose if you are currently receiving services from any of our MHAOK programs during the application process.
• The employee will receive instructions from the Director of Leasing.
• Will plan and carry out work activities with minimal supervision and independently resolve problems that arise.
• Receive specific instructions when complaints are brought to the attention of the supervisor; and when the supervisor is contacted by the employee for direction.
• The employee will make specific and broad assignments to the maintenance staff.
• Make assignments by setting deadlines and priorities and indicate the quantity of work expected.
• Review the work to ensure services are delivered to residents.
• The employee will perform duties following established and specific guidelines.
• Routinely the employee will make decisions concerning resident's or maintenance problems using personal judgment based on prior experience.
• The employee is expected to adhere to all existing guidelines and compliance is monitored intermittently.
• Associate degree, or at least 60 credit hours (equivalent to an associate degree) or four (4) or more years of related experience.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work is performed in climate-controlled office setting, were exposure to conditions of extreme. heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• No environmental hazards are encountered in normal performance of job duties.
• Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation.
• Ability to effectively communicate orally and in writing.
• Physical ability to move 25 pounds occasionally.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to safely and properly use office equipment.