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    Customer Advocate - San Francisco, United States - Peregrine Technologies

    Peregrine Technologies
    Peregrine Technologies San Francisco, United States

    3 weeks ago

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    Description

    At Peregrine, we build software to power critical decision-making for public safety and emergency response organizations. These organizations use our technology to protect lives, protect property, and deliver their best service to the public.

    We are motivated to help institutions solve their hardest problems through better decision-making. We are passionate about creating cutting-edge, highly scalable data platforms that enable organizations to transform the way they interact with their data.

    As a team of service-oriented entrepreneurs, we trust each other, help each other, and dive into challenges together. We each strive to be empathetic, curious, inclusive, brave, and exceptional in our execution.

    We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

    Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer's challenging problems and unlock new ways that provide value to their work. It's important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You'll also partner with other teams to develop case studies and success stories for Peregrine's outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.
    About You

    • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
    • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
    • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
    • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
    • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
    • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
    What We Look For
    • 3-7 years of direct experience supporting customers to adopt technical software solutions
    • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required
    • Significant experience in the enterprise software space, startup experience also a plus
    • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
    • Successful track record of zero churn and positive net revenue retention
    • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
    • Located on the West Coast, California is strongly preferred
    Salary Range: $135,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

    Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

    Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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