- Drive End-to-End Success: Assume ownership of the comprehensive success of your portfolio, focusing on revenue retention, growth, and ensuring exceptional customer satisfaction metrics.
- Renewal and Growth Leadership: Take charge of renewal and growth conversations, approaching them strategically to maximize customer value and satisfaction.
- Strategic Alignment: Forge close alliances with customers, understanding their goals and priorities. Proactively plan and manage customer relationships, steering them towards targeted outcomes related to license adoption and Loom usage.
- Holistic Customer Understanding: Cultivate in-depth knowledge about your customers' organizations, honing in on executive stakeholders, IT influencers, and end users. Leverage this insight to enhance and optimize customer workflows.
- Data-Driven Decision-Making: Showcase your organizational and data-driven prowess. Analyze extensive data sets, deciphering trends, and identifying leading indicators to influence strategic decision-making.
- Advocacy: Champion the interests of our customers, ensuring alignment with their best interests and needs.
- Leverage Customer Metrics: Utilize customer usage metrics to uncover opportunities for expanding Loom's impact and footprint with our customers.
- Team Contribution: Actively contribute to the growth of the Loyalty Advocate team. Bring a strong team-oriented approach, share knowledge, and best practices. Participate in hiring activities to fuel the team's expansion.
- Adaptability: Thrive in a fast-paced environment, efficiently managing multiple priorities involving internal and external stakeholders.
- Experience:
- 5+ years in customer-facing roles focusing on Customer Success and Renewals for enterprise customer in SaaS industry
- 2+ years in a startup SaaS company
- Proven ability to collaborate with internal teams and customer stakeholders to comprehend their goals and deliver valuable insights.
- Tech Proficiency:
- Familiarity with building reporting in Salesforce, creating campaigns in Outreach, and the ability to generate marketing content.
- Start-up Savvy: Exhibit a natural inclination for thriving in fast-paced, start-up environments. Your adaptability and agility will be key assets in this dynamic setting.
- Commercial Acumen: Demonstrate a robust commercial orientation and a track record of achieving aggressive Net Dollar Retention targets.
- Negotiation Expertise: Exhibit proficiency as a seasoned negotiator, adept at bringing in the right stakeholders to successfully close deals.
- Entrepreneurial Mindset: Embrace an entrepreneurial mindset, taking complete ownership of your portfolio's growth trajectory. Your effort directly correlates with the outcomes achieved.
- Proactive Approach: Tackle challenges head-on with a proactive attitude.
- Innovation for new campaign ideas, driving adoption, and building processes
- Consultative Nature: Possess a consultative nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
- Strategic Leadership: Quickly identify and capitalize on opportunities for customers, leading strategic and commercial conversations to drive successful closures.
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Loyalty Advocate/Customer Success Manager, Loom - San Francisco, United States - Atlassian
Description
Overview:
Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team, where innovation meets impact. As a Loyalty Advocate, you play a pivotal role in empowering our customers to revolutionize their communication strategies. You'll take charge of ensuring adoption, revenue retention, and exponential growth within your dedicated portfolio. Our team ethos revolves around fostering trust-based relationships to enhance video communication and deliver unparalleled value through Loom. We are on the lookout for proactive and ambitious customer advocates to join us on this exciting journey.
Responsibilities:Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $105,300 - $140,400
Zone B: $94,800 - $126,400
Zone C: $87,400 - $116,600
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit
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