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    ServiceNow Technical Consultant - Washington, United States - Beyond20

    Beyond20
    Beyond20 Washington, United States

    1 week ago

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    Description
    Beyond20 is seeking an experienced ServiceNow Technical Consultant to join our growing training and consulting practice.

    This position will report to the Director of Services but will work with a significant degree of autonomy , exercising discretion and independent judgment with respect to matters of significance.

    The qualified candidate will have extensive experience configuring and deploying one or more products within the ServiceNow platform. Experience working with and implementing ITIL based processes is a plus. ServiceNow certifications are highly desirable.

    The position will be fully remote (within the US) but may require some travel (


    The ServiceNow Technical Consultant will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the ServiceNow platform.

    This includes building dashboards, customized workflows for processes and procedures, customizing user interfaces, and interfacing with existing customer data sources and tools.


    Essential Duties and Responsibilities:
    Configure and develop customer solutions on the ServiceNow platform

    Lead customer technical demos, both live and via remote meeting tools

    Conduct training for customers on the use of software tools

    Collaborating with and mentoring Beyond20 peers and teammates


    Other duties may include:
    Develop custom applications on the ServiceNow platform

    Create video content relevant to our clients' needs

    Write blog postings, articles and white papers

    Assist with proposal writing, respond to RFPs and RFQs as needed

    Assist with marketing / operational / administrative activities as needed

    Implementation of custom dashboards, reporting, and metrics


    Preferred Qualifications:
    Minimum of 3 years of successful ServiceNow platform implementation experience.

    Familiarity with SaaS and Cloud technologies

    Strong familiarity with networking technologies

    ServiceNow certifications are a plus

    Familiarity with Active Directory

    Ability to work independently and meet deadlines with a minimum of supervision

    Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus

    Four-year college degree

    Excellent verbal and written communication skills: ability to talk to C-level audiences

    Effective problem-solving, time, and project management skills

    Proficient in MS Office Suite

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