Jobs
>
Étreux

    Lead Business Operations Analyst - Boston, United States - DivvyCloud

    DivvyCloud
    DivvyCloud Boston, United States

    2 weeks ago

    Default job background
    Description
    The Opportunity
    Rapid7 is looking for an exceptional individual to join us as Lead Analyst, Customer Success Operations.

    Reporting to the Director, Customer Success Operations, a successful candidate will be a growth-minded, analytical and innovative individual that has a demonstrated track record of supporting systems, processes, and analytic needs of rapidly scaling teams.

    As a Lead Analyst on the Customer Success Operations team, your goal is to innovate, build and scale our health, engagement and value realization practice.

    This includes helping evolve our processes and developing metrics across our various customer segments that indicate health across several factors.

    Successful candidates will have a strong attention to detail, strong business acumen, and the ability to drive from analysis to action in support of our customer facing teams and with a goal of improving retention.

    You have the ability to minimize friction in our processes, identify areas of opportunity, and develop and launch highly impactful solutions with the support and commitment of your core stakeholders.

    You must have a sense of urgency, the ability to manage multiple projects and priorities, and strong communication skills. Strong candidates will have experience managing and developing teams of operations professionals across project management, processes improvement, and analytics.

    If you're passionate, want to be part of a fast-paced and rapidly growing company and have an interest in cybersecurity, and are excited about helping guide and influence Rapid7's growth and Go-to-Customer strategies while making positive impacts on our customers, this may be the opportunity for you.

    Essential Responsibilities

    Provide operational, analytical, and decision-making support to Rapid7's customer success and health operations leadership teams in the support of our customer health and engagement activities

    Become an expert on our customer retention and renewal process, applying your expertise to drive improvements in revenue performance

    Deeply understand the customer lifecycle and customer journeys to support improved touch points, internal handoffs, and better engagement

    Explore and recommend continuous improvement to our customer segmentation and engagement models

    Support performance management initiatives to drive improved customer adoption and customer-centric engagement experiences

    Job Requirements

    Track record of analytical and problem solving work, including customer health, engagement and customer lifecycle mapping

    Strong financial acumen and executive-level communication skills as well as a customer-centric mindset

    Problem solver, impact-oriented, self-motivated, highly-organized and collaborative individual with a sense of urgency

    Proven record of managing programs from end-to-end including planning, implementation, delivery, and closeout as well as demonstrated ability to synthesize complex information and documentation in a deadline-driven environment

    Experience using CRM (Salesforce, HubSpot, etc) tools, CS productivity tools (Gainsight, ChurnZero) as well as BI tools (PowerBI, Tableau, Looker, etc)


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

    #J-18808-Ljbffr
  • Gresham Hunt

    Operations Analyst

    1 week ago

    Gresham Hunt Boston, United States

    Role: Operations Analyst Digital Assets · Location: Boston, MA, USA · Type: Permanent Hybrid · Our Client, a global alternative investments manager, is looking to hire an ambitious operations professional to join their new crypto and digital assets business. Located in Boston, ...

  • CERES Group

    Operations Analyst

    1 week ago

    CERES Group Boston, United States

    Boston-based hedge fund manager is seeking an ambitious analyst to join our dynamic operations/accounting team and participate in all aspects of the operations, accounting, and cash management functions at an internationally-focused hedge fund firm that invests in over 50 countri ...

  • Weiss Asset Management LLC

    Operations Analyst

    1 week ago

    Weiss Asset Management LLC Boston, United States

    Weiss Asset Management (WAM), a Boston-based investment firm, is seeking an ambitious Operations Analyst to join our operations team. A successful candidate will have strong reading comprehension and analytical abilities, excellent communication skills, and the capacity to learn ...

  • Gresham Hunt

    Operations Analyst

    5 days ago

    Gresham Hunt Boston, United States

    Role: Operations Analyst – Digital Assets · Location: Boston, MA, USA · Type: Permanent – Hybrid · Our Client, a global alternative investments manager, is looking to hire an ambitious operations professional to join their new crypto and digital assets business. Located in Bos ...

  • Wellist

    Operations Analyst

    3 days ago

    Wellist Boston, United States

    Wellist is seeking an · Operations Analyst · reporting into our Head of Directory Operations based in Boston. · The Operations Analyst will play a pivotal role in scaling one of Wellist's most valuable assets – the resource directory. The directory makes life easier for employ ...

  • CERES Group

    Operations Analyst

    1 week ago

    CERES Group Boston, United States

    Boston-based hedge fund manager is seeking an ambitious analyst to join our dynamic operations/accounting team and participate in all aspects of the operations, accounting, and cash management functions at an internationally-focused hedge fund firm that invests in over 50 countri ...

  • Weiss Asset Management Group

    Operations Analyst

    1 week ago

    Weiss Asset Management Group Boston, United States

    Weiss Asset Management (WAM), a Boston-based investment firm, is seeking an ambitious Operations Analyst to join our operations team. A successful candidate will have strong reading comprehension and analytical abilities, excellent communication skills, and the capacity to learn ...

  • Wellist

    Operations Analyst

    5 days ago

    Wellist Boston, United States

    Wellist is seeking an Operations Analyst reporting into our Head of Directory Operations based in Boston. · The Operations Analyst will play a pivotal role in scaling one of Wellists most valuable assets the resource directory. The directory makes life easier for employees, pati ...

  • Eaton Vance

    Operations Analyst

    1 week ago

    Eaton Vance Boston, United States

    About Morgan STanley · Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firms employees serve clients worldwide i ...

  • Gresham Hunt

    Operations Analyst

    1 week ago

    Gresham Hunt Boston, United States

    Role: Operations Analyst – Digital Assets · Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. · Location: Boston, MA, USA · Type: Permanent – Hybrid · Our Client, a global alte ...

  • Fanning Personnel

    Operations Analyst

    1 week ago

    Fanning Personnel Boston, United States

    Daily securities pricing and valuation · Cash and position reconciliation · Processing swap resets and cash flows · OTC collateral and daily variation margin · Corporate actions, proxy voting and dividend processing · Security set-up, transaction processing and trade-settlem ...

  • Man Group plc

    Operations Analyst

    1 week ago

    Man Group plc Boston, United States

    Job Profile Summary: · Responsible for making sure that all trades booked by the fund managers are true and accurate. Control the cancel and amend process for all front office trading desks. Key involvement in improvements made to the trade booking systems. · Responsibilities: ...

  • City of Boston Massachusetts

    Legal Operations Analyst

    1 week ago

    City of Boston Massachusetts Boston, United States

    Consolidates and monitors the department's standard performance metrics and key performance indicators (KPIs), preparing reports for department management. Tracks Public Records performance data, identifying operational issues and potential concerns Operations Analyst, Legal, Ope ...

  • Gresham Hunt

    Senior Operations Analyst

    3 weeks ago

    Gresham Hunt Boston, United States

    Role: Operations Solutions Analyst – Investment Operations · Location: Boston, MA, USA · Type: Permanent – Hybrid · Our Client, a global alternative investments manager, is looking to hire a technically strong analyst to take on a broad mandate covering new fund implementation. L ...

  • Medasource

    Clinical Operations Analyst

    3 weeks ago

    Medasource Boston, United States

    Clinical Operations Analyst · Boston, Massachusetts (Hybrid) · 1 year contract with likelihood of extension · Project Goal & Overview: · Our client is seeking a highly experienced Senior Clinical Analyst to lead and execute enterprise initiatives for clinical operations teams. A ...

  • Selby Jennings

    Loan Operations Analyst

    2 weeks ago

    Selby Jennings Boston, United States

    Join the Elite Team of Loan Operations Analysts at a Private Investment Firm in Boston · Our client, a prestigious private investment firm located in Boston MA is seeking to add new talent to their team. As a Loan Operations Analyst, you will be responsible for managing various ...

  • Morgan Stanley

    Operations Analyst/Associate

    2 weeks ago

    Morgan Stanley Boston, MA, United States Full time

    About Morgan STanley · Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services · With offices in more than 41 countries, the Firm's employees serve clients worldwide ...

  • Selby Jennings

    Loan Operations Analyst

    2 weeks ago

    Selby Jennings Boston, United States

    Join the Elite Team of Loan Operations Analysts at a Private Investment Firm in Boston · Our client, a prestigious private investment firm located in Boston MA is seeking to add new talent to their team. As a Loan Operations Analyst, you will be responsible for managing various ...

  • Arena

    Partner Operations Analyst

    3 weeks ago

    Arena Boston, United States

    Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our s ...

  • Fidelity TalentSource LLC

    Analyst, Finance Operations

    5 days ago

    Fidelity TalentSource LLC Boston, United States

    · Job Description: · The Team · Pembroke is an international real estate advisor that acquires, develops and manages properties and places specializing in mixed-use and office environments in the world s leading cities. We believe that properties that stand the test of time dese ...