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    Product Manager AI ML Solutions - Santa Clara, United States - Ushur

    Ushur
    Ushur Santa Clara, United States

    3 weeks ago

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    Description
    Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer's self-service demands, enterprises are modernizing customer engagement and experience models.

    Ushur is fast becoming the platform of choice for Customer Experience AutomationTM, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences.

    With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world's most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement.

    Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

    Ushur is looking for an experienced Product Manager of Artificial Intelligence and Machine Learning Solutions who is excited to help build the future of AI-powered Customer Experience Automation.

    This role calls for an LLM/GenAI product expert who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end customer experiences for large enterprises.

    If you've dreamed of shaping and building products that transform customer experience, this is the role for you.
    Responsibilities

    Work with Product leadership to define product requirements for new AI features and products for our Enterprise customers
    Lead a POD of world-class developers, UX designers, and architects to deliver your products
    Understand the market landscape and review competition to bring business insight to the team
    Partner with your peer engineering and design teams to deliver best-in-class products on time
    Collaborate with marketing and sales on field enablement and go-to-market activities
    Evangelize the product and strategy to customers, partners, and internal stakeholders
    Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
    Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
    Requirements

    Minimum of 2-4 years of Product Management experience
    Experience successfully defining, building, and shipping enterprise-grade LLM/GenAI products
    Experience with solving operational, customer service, or process improvement challenges through software
    Experience working with automation, conversational AI, or RPA solutions
    Prior experience working on a SaaS cloud product
    Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
    Have proven experience translating vision into an actionable product
    Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
    Able to make data-driven decisions and recommendations

    Skilled communicator:
    can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
    Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
    Understanding the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus
    An understanding of the insurance and/or financial services verticals is a huge plus
    $160,000 - $190,000 a year

    The pay range for this position is $160,000-$190,000plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

    Benefits
    Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work
    Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact
    Rest and Relaxation. Unlimited PTO, once-a-month wellness Fridays (aka a day off to care for yourself), 11 paid holidays, and more
    Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
    We care about your Future. 401(k) platform so you can contribute and generous stock options.
    Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning.

    Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.

    Flexible Work. In-office, work-from-home, or hybrid, depending on position and location.

    We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.

    #J-18808-Ljbffr
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