Customer Service Representative - Aurora, United States - Omni Cable

Omni Cable Aurora, United States

1 week ago

Description

Job Requirements

Customer Service Representative (Sales Support) | OmniCable

Our Opportunity:

OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry's leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.

OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement: To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.

We believe in empowering your future

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

Customer Service Rep (Sales Support) Responsibilities:

Support Account Managers by assisting with customer needs, issues, and other related administrative duties
Establish and maintain positive work relationships with internal team and customers
Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
Support order completion with customers as needed
Receive and coordinate incoming call overflow
Enter and maintain customer information, questions, and issues in OPUS and SFDC
Provides friendly and efficient Customer Service throughout.

Work Experience

Customer Service Rep (Sales Support) Job Requirements:

High School Diploma
Microsoft Office Proficiency
Exceptional organizational & time management skills
Strong communication & interpersonal skills

Bonus:

Bachelor's Degree, or equivalent experience
proficiency (or another CRM system)
Experience with service industry or call center
Experience with industrial sales

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