Apd Express Claim Representative - Hastings, United States - Hastings Mutual Insurance Company

Hastings Mutual Insurance Company

Verified Company

Hastings, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hastings Mutual is currently looking for an Auto Physical Damage (APD) Express Claim Representative As a member of our Automotive Claim Team, this is a great opportunity to provide effective claim processing and adjusting support for our policyholders.

Position Overview:

The APD Express Claim Representative investigates, evaluates, negotiates, and resolves low and sometimes moderately complex first and third-party Personal, Commercial, and Farm auto physical damage claims in accordance with the Company's contractual and legal obligations while providing an outstanding customer experience.

Position Location & Work Format:

This is a fulltime, nonexempt (hourly) position, typically working Monday
Friday from 8:00 a.m. to 4:30 p.m.
Employees must be able to work at our Hastings, Michigan corporate headquarters, either on a daily basis or in a "hybrid" arrangement of both onsite and remotebased work.

Position Duties & Responsibilities:

Manages a pending inventory of auto physical damage claims and ensures they are properly adjudicated to resolution.
Complies with all state and federal regulations, Core Values, and established processes and guidelines.
Facilitates the claim process and resolves claims in a timely manner by initiating and maintaining positive and productive communications with agents, claimants, and policyholders.
Prepares necessary correspondence to resolve claims with policyholders, claimants, or their legal representatives and issues indemnity and expense payments with accuracy.
Appropriately reviews and applies coverage/compensability for all claims.
Minimal independent, outside coverage analysis only as approved by the Manager or Director.
Investigates, evaluates and settles claims within the scope of the Company's contractual and legal obligations to ensure that settlements are fair and equitable to the insured, claimant, and the Company.
Determines low and sometimes moderately complex coverage and liability based on facts of the loss secured by taking recorded statements, obtaining police reports, repairs estimates, and other related documents.

Utilizes triage tools and works with body shops and appraisers to determine repairability. Reviews vehicle damages, obtains photos, and reviews/coordinates damage estimates.

Ensures salvage and subrogation opportunities are identified and pursued in order to minimize claim losses.
Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure only necessary and costeffective work is accomplished.
Controls rental and storage expenses by effectively and efficiently managing the claim process from end to end.
Accurately and thoroughly document all claim files in the Claim system of record to substantiate the disposition of the claim.
Establishes and maintains appropriate case reserves sufficient to fund the payment of the claim until it is resolved.
Identifies indicators of potential fraud and refers to the Special Investigations Unit.
Interacts with insureds, agents, claimants, attorneys, and other service providers and experts, as necessary.
Coordinates relevant claim information across departments such as Loss Control, Underwriting, and Marketing.
Secures and/or maintains appropriate state adjuster license(s) and continuing education credits, as necessary.
Actively participates in professional development, i.e. continuing education or selfimprovement.
Other duties as assigned by leadership, either verbally or in writing.
A high school diploma or GED certificate is required.
Demonstrated customer service skills; experience working in a customerservice or publicfacing role is required.
Demonstrated keyboarding skills and computer software proficiency.
Demonstrated satisfactory verbal and written communication ability.
Excellent time management and organizational skills with the ability to prioritize and complete work and/or projects effectively are required.

Our Commitment as an Employer:

About Hastings Mutual Insurance Company:

From our humble roots in 1885 providing coverage for windstorm damage, Hastings Mutual has evolved into a leading regional property and casualty insurance carrier, offering innovative products for businesses, farm owners, and individuals.

We work with customers in six Midwestern states (Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin). Hastings Mutual is known for its financial strength, high ethical standards, and culture of service and responsiveness.

The core of our ongoing success is our employees.

Whether at the corporate offices in Hastings, Michigan, or our remote team members throughout the Midwest, Hastings Mutual is made up of talented professionals across multiple divisions and functional areas.

Our commitment to our employees and work culture has been confirmed with our inclusion in the "Best and Brightest Companies to Work for in West Michigan" each year sinc