Customer Service Representative - Merrick, United States - Liberty

Liberty

Verified Company

Merrick, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose:

Customer Service Representative will be responsible for providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers.

Support other departments as needed.

Accountabilities:

Respond to all incoming customer inquiries including but not limited to:
Emergency calls
Service connects, disconnects, new service installations
Rate, billing and payment inquiries
Water quality complaints, inquiries
Resolving high bill complaints
Identifying complex meter and billing situations
Negotiating and establish payment arrangements
Provide information on products and programs offered by the Company and generate referrals to the appropriate departments
Promote lowincome programs
Promote water efficiency programs
Process payments
Communicate with customers electronically and/or outgoing calls and in person
Perform back office, walkin and cashiering responsibilities as assigned
Liaison between customer, field personnel and office staff
Expected to respond to emergency call out and extended work hours when company emergencies occur.
Ensure all working practices are compliant with Liberty Utilities' policies, procedures, and NY PSC regulatory rules
HOURLY RATE: $22.

28

Education and Experience:

High School Diploma or GED required. Associate Degree preferred.
2year experience working in a customer service environment handling incoming/outgoing calls required.
Knowledge of computer systems and Microsoft Office (Excel & Word) required.
Experience with accounting or billing software a plus.
Must be available during emergencies and be flexible with working longer shifts and additional hours required.
Demonstrate ability to effectively communicate with customers in a fastpaced environment while developing positive customer relations, anticipating, identifying, and responding to customer needs effectively.
Excellent written and verbal communication skills required.
Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
Experience with use of cash register, receiving and posting payments.
Facilitate customer service satisfaction and a smooth flow of information between all departments.
Clearly and effectively communicate emergency information.
Communicate research results effectively with internal and external customers as it relates to customers, office, field and accounting.
Ability to communicate recommendations regarding policy development and implementation.
Experience with electronic data storage processes, ability to organize, plan and simplify businessfiling systems preferred.
Ability to perform math calculations (add, substract, estimate). Ability understand and detect errors in meter readings and billing calculations.
Work requires the ability to document customer related issues and summarize research performed as it relates to all office operations. Documentation of followup, prepare and maintain reports and records.
Work is widely varied, to include involvement with customers, customer service operations, field operations and accounting. Must learn and understand the interdependency of all company operations and be able to analyze and prioritize situations as they arise on a daily basis.
Capable of making decisions that are within Liberty's business standards and guidelines; and New York rules and regulations, seeking assistance when necessary. Must be able to perform duties and function effectively with mínimal supervision.
Valid driver's license is required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.
**Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation