- 1-2 years of customer service experience in a professional setting.
- Ability to work 8am to 5pm Monday through Friday EST January through September and extended shifts October through December during the Medicare Annual Enrollment Period.
- Health insurance license (will be required after hire, onsite training provided).
- Demonstrates performance and productivity goals.
- High school diploma or equivalent is required.
- A college degree is preferred.
- Ability to be a customer advocate with an empathy and passion for helping people.
- A desire to go above and beyond to resolve clients' questions at the first point of contact.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating with our client.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
- Must have a sense of responsibility to your teammates and our clients, demonstrated by the simplest things such as being on time and available to meet our client's needs, to being accountable for commitments made to our clients or others and ensuring follow-ups are completed.
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Customer Service - Miamisburg, United States - RetireMed
Description
Career Opportunity: Customer Service / Seasonal Renewal Specialist with RetireMed in Miamisburg, Ohio
Are you looking for a highly rewarding career? Do you thrive on being a subject matter expert? Do you have the ability to learn highly complex processes so that you can educate and inform others? If yes, we want to speak to you
Over 50,000 local individuals have trusted RetireMed to be their dedicated experts in Medicare and to provide them with the right health plan for their specific needs. We provide our clients with the best information, personalized support and guidance, genuine care, and attention to help select a health plan that best meets the individual's needs, lifestyle, and budget – all at no cost to them.
As a Customer Service / Seasonal Renewal Specialist with RetireMed, you will be responsible for providing lifelong support and engage with our clients via telephone, email, online chats, and written correspondence regarding their Medicare insurance benefits.
You will be required to obtain an Ohio Insurance License. We provide company paid training
New employee pre-licensing class begins June 17th, 2024.
We Offer:
6 Weeks of training including a licensing course.
A career path with opportunity for growth
Strong benefits with Employer HSA contributions
401K match up to 6%
PTO and Holiday pay
Quarterly incentive bonuses and annual merit increases
Qualification for the role include:
At RetireMed our employees are the heart of our company. We work hard and we work together to deliver a top-tier service that positively impacts the lives of our clients. We believe that an inclusive, collaborative, and positive work culture is key to our success. Your successes are all our successes, and we're ready to celebrate you.
To learn more about us, please visit our website and LinkedIn page:
Are you ready to join a strong team committed to consistent quality, working together, and exceeding our clients' high standards? Apply online at or email Be a part of our future
EEO/M/F/D/V. No third-party applications or phone calls please.
