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    Service Contract Adjuster - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 weeks ago

    Idaho State Job Bank background
    Description
    Service Contract Adjuster
    • Automotive at Zurich NA in Boise, Idaho, United States Job Description Service Contract Adjuster
    • Automotive Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team We are open to hiring talent in Central to Pacific time zones to work a shift between the hours of 7am 8pm Central Standard Time.
    With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss.

    Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

    Service Contract Associates are responsible for a variety of tasks:
    + Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims. + Determine applicable contractual coverage and most appropriate replacement/repair solution. + Work to have a timely resolution to claims by negotiating costs and labor hours associated. + Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.


    Basic Qualifications:
    + High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair areaOR + Bachelor's Degree and 1 or more years of experience in the Automotive Repair areaOR + Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair areaAND + Customer service experience + Experience with

    Microsoft Office Preferred Qualifications:
    + Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor + Strong communication and negotiation skills + Ability to multi-task + Organization and time management skills + Experience with collaboration and working across work groups + ASE Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The Compensation provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with To view full details and how to apply, please login or create a Job Seeker account
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