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    Associate Community Manager - Knoxville, United States - Landmark Properties

    Landmark Properties
    Landmark Properties Knoxville, United States

    3 weeks ago

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    Description
    Associate Community Manager - The Standard at Knoxville page is loaded

    Associate Community Manager - The Standard at Knoxville

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    locations

    Knoxville, TN

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id

    R

    Job Description
    The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents' needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.


    Reports to:
    Community Manager

    Direct Reports:
    None


    Responsibilities:


    The duties listed below are an outline of the Associate Community Manager's responsibilities and should not be considered an all-inclusive list.

    As the needs of the community change, these duties may be modified as needed.

    Leasing & Marketing
    Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
    Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
    Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
    Ensure all data is accurately entered in Entrata, resulting in quality follow-up
    Project a favorable image of the community to achieve property objectives and public recognition
    Generate and track traffic of prospective residents by utilizing effective marketing techniques
    Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
    Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
    Ensure all social media channels are updated regularly to promote the property
    Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks

    General Administration
    Ensure confidentiality of client, resident, and company information
    Attend and contribute to all staff meetings and any special or emergency meetings
    Understand and adhere to the Landmark Properties policies and procedures
    Maintain a clean and professional work environment
    Report time and attendance
    Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
    Participate in all move-in and move-out related activities
    Manage time efficiently and effectively
    Assist in corporate projects as requested

    Financial Management
    Maximizes revenue and occupancy
    Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
    Personnel
    Ensure Landmark LEASE protocols are being practiced by all staff members
    Train leasing staff on how to market on campus and locations that students frequent
    Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums

    Customer Service
    Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
    Maintain active and effective communication with residents, parents, and university personnel
    Create and distribute the monthly newsletter and resident communications
    Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
    Participate in resident retention programs

    Facilities
    Assist the Community Manger in creating and implementing a successful turn plan
    Regularly walk the property to identify and address maintenance issues
    Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

    Risk Control
    Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
    Document and address behaviors of residents that violate the law or the community lease agreement
    Identify and report safety and security risks to the Community Manager
    In the absence of the Community Manager, prepare and submit incident reports
    Assist the Community Manager in handling emergency situations in conjunction with the corporate team

    Work Environment & Physical Demands

    The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

    Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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